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Disable “Windows is checking for a solution…” message after a program crashes

with 7 comments

Introduced in Windows Vista, the infamous “Windows is checking for a solution…” message that appears right after a program crashes is downright annoying.

I’m running Windows 7 now and this behavior has not changed. Admittedly, while running the Windows 7 betas this was rather useful as Microsoft kept up to date information on programs that suffered from compatibility problems and hinted at potential fixes (kudos for that). But now it just gets in the way after Firefox or other well-known program crashes, I just click on Cancel immediately after getting prompted.
Back in the Vista days I had disabled this message and now I’m getting it again after a fresh reinstall of 7, so I thought this time I would document how to turn this off. It’s actually very easy.


In Windows Vista:
Go to Start > All Programs > Maintenance > Problem Reports and Solutions
In the Problem Reports and Solutions window, click Change settings > Advanced settings > Turn off problem settings


In Windows 7:
Click on the Action Center (white flag) icon on your taskbar > Change Action Center settings > Problem reporting settings (almost at the end) > Never check for solutions

Alternatively, you can use the Windows search box by clicking start and typing “Choose how to report problems”. That will take you directly to the screen above and select your desired setting.

An updated version of this post and discussion can be found here.

Written by Julio Franco

November 22nd, 2009 at 12:44 am

Posted in blog

7 Comments so far

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  1. Love these tips of yours, they definitely make life better :)


    22 Nov 09 at 3:08 am

  2. Well, it’s better than a BSOD, but you’re right, there never seems to be any suggested solutions any more, so what’s the point?

    I knew the path to turn it off (I am constantly digging around, trying things out), but thanks for bringing the lack of actual suggestions to my attention — I’ll give it some time to prove itself, or not, before I turn it off completely.


    22 Nov 09 at 11:15 am

  3. I also appreciate the tips and am a big fan of the site generally. Good work.


    22 Nov 09 at 3:30 pm

  4. This tip is very useful. Thank you very much.


    26 Dec 09 at 9:45 am

  5. Thanks for the tip, this message was starting to irritate me.


    19 Mar 10 at 9:08 pm


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