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2 BSOD's last week and now a system error on boot-up

By Bowdon
Nov 28, 2010
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  1. Hi all,

    I'm using WinXP Pro SP3.

    Recently I started getting a blue screen with my computer last week. It only seemed to happen when I visited facebook. Going back through my routine I realised I had just done an update of Internet Download Manager, and upon searching the internet saw one of their tech guys had posted on Lavasoft's Adaware forum that they had detected a conflict between the 2 problems. So because I didnt use Adaware anymore I uninstalled it.

    The problem appeared to have been resolved, no more blue screens.

    Then today I turn on my pc and when everything appears to load up a pop up message saying a critical error had occured and having looked in the event viewer it give these codes:


    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Error code 100000d1, parameter1 00000014, parameter2 00000002, parameter3 00000000, parameter4 b402d875.

    When one of my programs needed to reboot to complete its update I decided, after I'd virus scanned, to shutdown and then start back up.. the computer hanged at the bios page and looking at the logs I got 2;

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7009
    Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 12 service to connect.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7026
    The following boot-start or system-start driver(s) failed to load:
    Lbd

    I'm not sure if these 2 errors are connected to the first system error but I thought I'd include them.

    I did a soft re-boot by holding the power button on and the PC booted up normally.

    I'm not sure how to do the minidump. I did follow instructions from symantec's website but it didnt seem to work. When I checked the directory it only contains 2 files; user.dmp at 61KB last modified on the 26th of October 2010 (last month) and drwtsn32.log which is 9,020kb last modified 3rd of November 2010.

    P.S.

    I think I found 2 minidumps in another directory from when I had the blue screens reboots last week. I'll attach them. Not sure if they are relavent or not.

    Thanks for any help anyone can give.
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your issue is with the Atheros L1 Gigabit Ethernet Controller ndis miniport driver L151x86.sys.

    Did you build this system or was it prebuilt like a Dell, etc.?
     
  3. Bowdon

    Bowdon TS Rookie Topic Starter

    No, I bought it custom made from a site called cube247 (based in UK) in 2008.

    What do you suggest I can do?
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Go to Gigabyte's website and find your exact motherboard. Update your motherboard drivers from there.
     
  5. Bowdon

    Bowdon TS Rookie Topic Starter

    Thanks for the help mate :)

    Now.. I wonder if there is a program that will tell me the make/model of the motherboard without opening up the PC. I did find out the serial number using Belarc Adviser.
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, there is a nifty, free, and quite safe utility called SIW (System Information for Windows). Download and install. When you run it on the left side of the screen will be a menu. Click on the motherboard icon. In the larger right half the information will be given.

    It is a great utility.
     
  7. Bowdon

    Bowdon TS Rookie Topic Starter

    Yes that program is better than the other system information program I was using. Ok I selected motherboard and it came back with this;

    Using that knowledge on the Gigabyte site in the downloads section I selected Motherboard -> Socket AM2+ -> but now its asking me for the chipset. Where do I find this? The options in the drop down menu is;

    AMD 790GX, AMD 790FX, AMD 790X, AMD 785G, AMD 780G, AMD 770, AMD 760G, NVIDIA GeForce 8200, NVIDIA GeForce 8100, NVIDIA nForce 720D, NVIDIA 750a SLI

    Are these referring to the graphic's card? If so my video card is GeForce 8500 GT. So what should I put in the chipset part?

    Sorry if these questions are very simple.. I've not done this level of tech stuff for years.
     
  8. Bowdon

    Bowdon TS Rookie Topic Starter

    According to PC Wizard 2008 program the chipset is AMD RD790 which doesnt really help me as far as the menu's.. I can see i'm going to have to open up the pc case. I'm amazed gigabyte dont have their own program to quickly get the full details of their motherboard.
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    It looks like it is a 790 chipset. Did they supply you with a motherboard manual? They should have.

    And, no, those numbers do not refer to graphics cards.
     
  10. Bowdon

    Bowdon TS Rookie Topic Starter

    Ok,

    I found the motherboard manual and it seems to be an ASUS M3A

    The manual has 12 languages, none of them english. But there is a diagram of the motherboard in each section. So I've copied the main page from the french section.

    Based off these settings I went to the ASUS website, went to the download section. Selected Motherboard, then selected Socket AM2/AM2+/AM3, then selected the model as M3A. Then it asked me my OS so I selected WinXP and it took me to a list of 49 files found;

    Qualified Vender List (1)
    BIOS (12) [BIOS History]
    BIOS Utilities (3)
    Chipset (2)
    AUDIO (2)
    LAN (5)
    Utilities (13)
    Manual (11)

    Does this seem like I'm on the right path here?

    I'll include the french pages of the manual in the attached files.

    Thanks for your help :)
     

    Attached Files:

  11. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    A BIOS update might be in order. However, before doing so, what are the two Chipset offerings and 13 Utilities offerings?
     
  12. Bowdon

    Bowdon TS Rookie Topic Starter

    Ok here are the chipset and Utilities offerings;

    Chipset (2)

    Utilities (13)

    Also I should add that the BIOS screen seems to be password protected. I'd have to try and request the password from the people who made the PC. I'm assuming I'll need to go in to the BIOS for these kind of utilities?
     
  13. Bowdon

    Bowdon TS Rookie Topic Starter

    Well I thought that I'd figured out the problem when I finally fully removed the remains of Lavasoft's adaware program.

    Can someone have a look at this minidump to see if its the same cause of the last minidumps I uploaded?

    Thanks :)
     

    Attached Files:

  14. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Same driver cited as the cause of your issues as in my first reply (#2).
     
  15. Bowdon

    Bowdon TS Rookie Topic Starter

    Thanks for the reply.

    I was looking around for the driver you mentioned in your reply as being the fault "Atheros L1 Gigabit Ethernet Controller ndis miniport driver L151x86.sys.".

    Would this website contain that driver? http://partner.atheros.com/Drivers.aspx

     
  16. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    I do not know and therefore I wouldn't even want to vernture a guess.

    Did you try any of the ASUS updates?
     

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