Okay, I was like a kid waiting for X-mas when I placed my order a week ago for my new computer. I went with Dell because of there service and plus I am a novice when it comes to computers. I did my research and loaded up on what I could get for the money I had to spend, with a few things my wife wanted of coarse. Low an behold my computer showed up on Saturday and I went to work, once I had everything plugged in I turned the beast on and started to fill out the first time users stuff for Windows, I put my cpu's name, my name, password, etc. When it went to start windows up for the first time I got a blue screen for a memory dump. It restarted and when I came back in, I had to repeat the same process over again, this time it didn't verify the new settings, it just launched Windows. It showed the first login I set up as well as the second. I logged in and it gave me this message: Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1a BCP1: 00041284 BCP2: 05ABA001 BCP3: 0000292D BCP4: C0802000 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini012409-04.dmp C:\Users\Greg\AppData\Local\Temp\WER-52213-0.sysdata.xml C:\Users\Greg\AppData\Local\Temp\WERE80.tmp.version.txt I clicked on find solution, but nothing happened because my inter net wasn't hooked up. I fixed my settings for my monitor and increased the resolution, I also fixed my sound card settings and installed my linxys plug in Inter net adapter. I tried to upload a music cd and boom blue screen again. It came back in no problem and downloaded a bunch of updates and nothing happened for a little while. I then downloaded WoW and after downloading the game it tried to download the latest patches and it just wouldn't download one of them and when I tried to download the patch again, boom blue screen again. I have been on the phone with dell for over 7 hours and this is what they have done so far with nothing being fixed. Reset back to factory configuration: Blue Screed still came up, Tested: Hard Drive=passed, pulled out and reset the memory, Tested: Memory=passed, Re-installed Windows Vista Service Pack 1=no issues found, we went to test hardware and it froze on a file, but the tech guy said to let it see what happens. An hour later we were disconnected on the phone, he didn't call back and I was frustrated and needed to just walk away for awhile. I started the computer up this morning and, BLUE SCREEN! Sorry this is so long, however I felt you should have as much detail as possible. Thanks for any help you can give me!