Hi, I hope someone can help me. I have my own website and have recently been having redirection problems. First, I was redirected to a Chinese Sex Museum site. When I blocked the content of this site things were ok for a while then I was redirected to something called Jokeroo. In addition, several of my friends tell me they have been experiencing the same thing when trying to view my site and one has been warned about a J S Downloader as well. I had online advice, from a so called 'expert', who recommended I download Malwarebytes which I have run several times and it has found nothing. Nor has Spybot S&D or Crapcleaner (which, I see, is in your 8 step removal programme!) I have started your 8 step removal programme but faltered at step 3 as my Norton 360 Antivirus will not let me alter any settings. All the options in the settings section are greyed out except the Identity Protection one. I can't complete the 8 steps if I can't turn Norton off so can any one tell me what to do? Cheers, B.