8 Step Virus and Maleware Removal

Solved
By Smyth56
Feb 23, 2010
Topic Status:
Not open for further replies.
  1. I Have followed the eight steps and I would like somebody to look at the attached logs please.

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Run Combofix and attaching logs as requested

    I have completed the steps as outlined and have attached requested logs. Computer appears to be fine now thanks to you for your help.
    What should I do with all the programmes I downloaded ?. I am running Norton 360
    Ver. 3

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    I'm glad, your computer is doing better :)
    We'll get there later...

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\windows\system32\61AC64BA54.sys
    c:\windows\system32\C1EC76DBC6.sys
    
    Folder::
    
    Driver::
    
    Registry::
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  5. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    New ComboFix and HijackThis Logs

    Carried out instructions as directed and I am attaching logs.

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    Something went wrong. It looks to me, you didn't copy my script correctly, because those two files were not removed.
    Please, try again.
  7. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Problem with Script

    I copy and pasted as directed but I will repeat the steps to ensure the problem is solved
  8. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    OK...........
  9. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Script problem

    Since there is deemed to be a problem with the script file I have decided to attach a copy of it for you to scrutinise.

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    That's correct.
    Try to run Combofix with the above script one more time.
  11. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Script

    Will run again and submit results in about two hours
  12. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Re-run Script

    Re-run Script and attaching ComboFix and HijackThis Logs.

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    Very good :)
    It worked this time...

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
     
  14. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Carried out steps outlined

    Carried out Temp file clean and Kaspersky and HiJackthis scan and have attached relevant files.

    Attached Files:

  15. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    Verify your Java version here: http://www.java.com/en/download/installed.jsp
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).

    =======================================================================

    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)


    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray [unless you have paid version]
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKUS\S-1-5-21-2174026428-2077510694-1552251190-1007\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'Conor')
    O4 - HKUS\S-1-5-21-2174026428-2077510694-1552251190-1007\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Conor')
    O4 - HKUS\S-1-5-21-2174026428-2077510694-1552251190-1007\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Conor')
    O4 - S-1-5-21-2174026428-2077510694-1552251190-1008 Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User 'Shane')
    O4 - S-1-5-21-2174026428-2077510694-1552251190-1008 User Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User 'Shane')
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll


    5. Click on Fix checked button.

    6. Restart computer.


    When done...


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
  16. Smyth56

    Smyth56 Newcomer, in training Topic Starter

    Computer is good now

    Thanks for all your help the PC is in good order now. One more question however I was wondering should I leave all the programmes that were installed during the cleanup as I am paying for Norton 360 Ver.3. ???
  17. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    Very good :)

    Super and 'Bytes are keepers. You should run occasional scans using them.
    Run TFC weekly.
    You can uninstall HJT, however it's a very tiny program, so it doesn't take space.

    Happy computing :)
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