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8 Steps Completed, computer runs slow/freezes antivirus processes

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By tulkas
Apr 21, 2010
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  1. I am currently getting help with my laptop, and thought I should go ahead and run through the steps with my desktop as well.

    My computer's CPU is being eaten up with processes. Svchost.exe is the main culprit right now (as I type this, it is using 25% cpu). The search indexer processes also seem way too active. Between the three processes, they eat up 5-15 % at all times. I suspect I have things running that I do not know about.

    The machine crashes about once per day, for no obvious reason that I can tell.


    I have attached the logs to this post. I could not run gmer with device checked. It would cause a bsod.

    Thanks again for this forum and all who help with it!

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 46,775   +254

    So far, I don't see any immediate threats, but we'll do some more checking.
    How much RAM do you have?
    Windows indexing service is better to be kept disabled. It's know for eating up resources.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!


    Download HijackThis:
    http://free.antivirus.com/hijackthis/
    by clicking on Installer under Version 2.0.4
    Install, and run it.
    Post HijackTHis log.
    Do NOT attempt to fix anything!

    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
  3. tulkas

    tulkas TS Rookie Topic Starter

    3 gigs of ram on this machine.

    Logs attached.

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 46,775   +254

    Not much here, either...

    Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    ========================================================

    Disable your antivirus program.
    Go to Kaspersky website and perform an online antivirus scan.

    1. Read through the requirements and privacy statement and click on Accept button.
    2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    3. When the downloads have finished, click on Settings.
    4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    5. Click on My Computer under Scan.
    6. Once the scan is complete, it will display the results. Click on View Scan Report.
    7. You will see a list of infected items there. Click on Save Report As....
    8. Save this report to a convenient place. Change the Files of type to Text file (.txt before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
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