8 Steps Completed, Looking for help!

By DulaxTwo7
Mar 2, 2010
  1. hey folks,

    I am now trying to help fix my aunts computer. She was lured by a pop-up that "looked" like a microsoft update. she clicked it and the rest is history. The pop-up part of the virus seem to have disappeared thanks to running avira/mal/SAS, but the system is running extremely slow and I feel like there is still something wrong.

    Attached are the logs!

    Thanks for your help!

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

    just ran combofix and the computer is running MUCH faster. Attached are the logs



    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\documents and settings\Owner\Application Data\WindowDogPoll\JOYMODESTUPID.exe
    c:\documents and settings\Owner\Application Data\WindowDogPoll\soft each bone less.exe
    c:\documents and settings\All Users\Application Data\Long slow road itch\Long show.exe
    c:\documents and settings\Owner\Application Data\WindowDogPoll\wakpojtz.exe
    c:\documents and settings\Owner\Application Data\WindowDogPoll\Gpl enc.exe
    c:\documents and settings\Owner\Application Data\WindowDogPoll
    c:\documents and settings\All Users\Application Data\Long slow road itch

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  5. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

    here are the latest logs!

    Thanks again,

  6. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

    For some reason, I can't attach any documents right now????????

    I will try to reattach later
  7. Broni

    Broni Malware Annihilator Posts: 52,799   +343

  8. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

    apparently there is an error on the techspot page and won't allow me to attach anything. Below is the message.

    I will copy and paste the logs

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2; AskTB5.6)
    Timestamp: Fri, 5 Mar 2010 00:51:12 UTC

    Message: Function expected
    Line: 11
    Char: 2494
    Code: 0
  9. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

    nope, i won't be doing that either. the logs are too long for a post.
  10. Broni

    Broni Malware Annihilator Posts: 52,799   +343

  11. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

  12. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Let me see, if I have same issue with attaching...

    I have no problem here..

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Try to restart computer while I'm checking your logs.
  14. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  15. DulaxTwo7

    DulaxTwo7 TS Rookie Topic Starter Posts: 36

    I was able to run TFC, however I made 3 separate trips to my aunts house this week to try the online antivirus, for some reason it was not able to finish (I made sure the power settings were altered to not interrupt the scan). The first time it only made it 5%, then 47% and lastly 4% through the scan. I'm now out of ideas with the online scan.

    Attached is a recent HJT log.

    Sorry for the delay,

    Thanks again,


    Attached Files:

  16. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
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