TechSpot

8 steps removal, have logs

By Higgins
Apr 24, 2010
  1. I have a google redirect problem and I cannot get into safe mode. I will attach the logs requested from the 8 step procedure that I have followed.

    Thank you for any help. 'Higgins:
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    You're infected with a rootkit.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE. If Combofix asks you to install Recovery Console, please allow it.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  3. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    Ok, thank you, I have attached a log file for Combofix and Hijackthis:
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    
    Folder::
    
    TDL::
    C:\WINDOWS\system32\drivers\atapi.sys
    
    RenV::
    c:\program files\CyberLink\PCM4Everio\EverioService .exe
    c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                                 .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                                .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                               .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                              .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                             .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                            .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                           .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                          .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                         .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                        .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                       .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                      .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                     .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                    .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                   .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                  .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                 .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp               .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp              .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp             .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp            .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp           .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp          .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp         .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp        .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp       .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp      .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp     .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp    .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp   .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp  .exe
    c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp .exe
    c:\program files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08 .exe
    c:\program files\HP\HP Software Update\HPwuSchd2 .exe
    c:\program files\HP DigitalMedia Archive\DMAScheduler .exe
    c:\program files\QuickTime\qttask                                         .exe
    c:\program files\QuickTime\qttask                                        .exe
    c:\program files\QuickTime\qttask                                       .exe
    c:\program files\QuickTime\qttask                                      .exe
    c:\program files\QuickTime\qttask                                     .exe
    c:\program files\QuickTime\qttask                                    .exe
    c:\program files\QuickTime\qttask                                   .exe
    c:\program files\QuickTime\qttask                                  .exe
    c:\program files\QuickTime\qttask                                 .exe
    c:\program files\QuickTime\qttask                                .exe
    c:\program files\QuickTime\qttask                               .exe
    c:\program files\QuickTime\qttask                              .exe
    c:\program files\QuickTime\qttask                             .exe
    c:\program files\QuickTime\qttask                            .exe
    c:\program files\QuickTime\qttask                           .exe
    c:\program files\QuickTime\qttask                          .exe
    c:\program files\QuickTime\qttask                         .exe
    c:\program files\QuickTime\qttask                        .exe
    c:\program files\QuickTime\qttask                       .exe
    c:\program files\QuickTime\qttask                      .exe
    c:\program files\QuickTime\qttask                     .exe
    c:\program files\QuickTime\qttask                    .exe
    c:\program files\QuickTime\qttask                   .exe
    c:\program files\QuickTime\qttask                  .exe
    c:\program files\QuickTime\qttask                 .exe
    c:\program files\QuickTime\qttask                .exe
    c:\program files\QuickTime\qttask               .exe
    c:\program files\QuickTime\qttask              .exe
    c:\program files\QuickTime\qttask             .exe
    c:\program files\QuickTime\qttask            .exe
    c:\program files\QuickTime\qttask           .exe
    c:\program files\QuickTime\qttask          .exe
    c:\program files\QuickTime\qttask         .exe
    c:\program files\QuickTime\qttask        .exe
    c:\program files\QuickTime\qttask       .exe
    c:\program files\QuickTime\qttask      .exe
    c:\program files\QuickTime\qttask     .exe
    c:\program files\QuickTime\qttask    .exe
    c:\program files\QuickTime\qttask   .exe
    c:\program files\QuickTime\qttask  .exe
    c:\program files\QuickTime\qttask .exe
    c:\program files\Trend Micro\Antivirus\pccguide .exe
    c:\program files\Trend Micro\Antivirus\PCClient .exe
    c:\program files\Trend Micro\Antivirus\TMOAgent .exe
    c:\windows\CREATOR\Remind_XP .exe
    c:\windows\ehome\ehtray .exe
    c:\windows\SMINST\RECGUARD .EXE
    
    Driver::
    
    Registry::
    [HKEY_LOCAL_MACHINE\software\microsoft\security center]
    "AntiVirusOverride"=dword:00000000
    "FirewallOverride"=dword:00000000
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
    "DisableMonitoring"=dword:00000000
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
     
  5. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    Ok, I have attached these logs.
     

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Looks good to me :)
    How is redirection issue?
     
  7. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    As far as I can tell, the redirection issue is gone! Thank you!

    I have been conducting searches repeatedly and there is no problem. Before, about 2/3rds of the searches would result in a redirect. Now there are none. I have not rebooted the machine out of fear that the issue will return.

    I do appreciate the help very much. I am new to this techspot, would like to know if I can support this forum somehow. It is very generous that you and others offer your knowledge to poor saps like myself who lack the aptitude to understand our own computers.

    I can't thank you enough, this issue has been very time consuming and troubling.
     
  8. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    Just a quick update.

    Safe mode is functional again. Also, after another reboot there is no redirect issue and my computer is running faster than ever.

    Everything seems back to normal. Thanks again!
     
  9. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    I'm glad to hear good news, but we still need to run couple of checks...

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ====================================================================

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
     
  10. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    I am working on this, sorry I haven't gotten right back. It has been a busy day. I should have the appropriate logs a little later tonight.
     
  11. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    No problem :)
     
  12. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    I conducted the scan with Kaspersky online scanner. It did not produce a log file. I will post here what it showed after the scan:

    Scan statistics

    Objects scanned: 96204

    Threats found: 0

    Infected objects found: 0

    Suspicious objects found: 0

    Scan duration: 03:08:43


    I have attached the Hijackthis log to this post also.
     

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Re-run HJT and checkmark:
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    Click "Fix checked" button.

    When done....


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
  14. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    I have completed most of what you asked. I am in the process of changing my passwords which will take some time.

    When I am in "system restore" there is an "off" and a "monitoring" state. I am assuming the "monitoring" state is the "on" state. Everything is working perfectly and I have not lost any data.

    I will research defrag and what that is.

    Thanks again, since losing my job last week this is one great thing that has happened. I will pass along some of my expertise to someone "pro-bono" to make sure the karma keeps cycling.

    Cheers'
     
  15. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    I'm glad to hear, your computer is doing fine :)
    I'm sorry to hear about your job :(

    As for defrag...
    Start>All Programs>Accessories>System Tools>Defrag

    Good luck and stay safe :)
     
  16. Higgins

    Higgins TS Rookie Topic Starter Posts: 22

    Just a quick recap. The computer is running perfectly and there is no sign of any issues.

    Everything was very helpful. This is a great forum. Thanks again!
     
  17. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    You're welcome once again :)
     
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