I am unable to complete the 8 steps due to my computer crashing and restarting automatically every time I scan on nearly every single malware/virus software. I've tried all different styles of scanning on various software but whatever I try it always crashes during the search. However I am not entirely sure at what file it crashes at. I have a laptop, 4.0gb, Vista OS, 2.75ghz duo. - I'm not sure if this is relevant, but heck, won't hurt to tell you. I managed to step 4 (after skipping step 1 due to scan failures) where I was asked to take a scan with 'Malwarebytes' Anti-Malware' I have downloaded it, yet as usual it crashes during the scan. I'm not incredibly educated on this topic, but I learn quickly. So what can I do? Thankyou for your time.