Hi All,
This problem is with a hp laptop (not the computer I'm using now) with windows xp home.
When I try to start up the computer, the hp logo comes up... then the screen that says windows was shut down improperly comes up, and when I click on the option to start windows normally, the xp logo comes up and goes off... then a blue screen flashes that says "unmountable_boot_volume" than it goes back to hp logo and then goes back to the improperly shut down screen.
When I try to start in safe mode a lot of writing scrolls down the page, and then nothing happens and if I hit enter the whole loop starts all over again.
When I restart the computer (while holding F11) using the hp recover disc it brings up system information with two options F1 resume or F2 setup or exit. I tried F1 and the computer went into the same loop. When I tried F2 the first time it brought me into the system recovery disc, I didn't want to reformat it (I have pictures on hard drive I don't want to lose) so I exited it. The second time I tried F2 it took me into hp e diagnostic tool (which I ran and this was the outcome...
HDDO (Pri Mst)
Test Failed 12/31/07 17:44:46
HDDO (Pri Mst): Smart Error
Error Code: 9640) ,
I do have access to system settings in the hp e diagnostic tool. Is there anything I can do with the hp e diagnostic tool to help me restart the computer so I can get in there, so I can save my files?
One more thing...
Someone told me that I should disable SMART then try. Is this possible and if so how do I do that?
Any help would be greatly appreciated. Thank you
This problem is with a hp laptop (not the computer I'm using now) with windows xp home.
When I try to start up the computer, the hp logo comes up... then the screen that says windows was shut down improperly comes up, and when I click on the option to start windows normally, the xp logo comes up and goes off... then a blue screen flashes that says "unmountable_boot_volume" than it goes back to hp logo and then goes back to the improperly shut down screen.
When I try to start in safe mode a lot of writing scrolls down the page, and then nothing happens and if I hit enter the whole loop starts all over again.
When I restart the computer (while holding F11) using the hp recover disc it brings up system information with two options F1 resume or F2 setup or exit. I tried F1 and the computer went into the same loop. When I tried F2 the first time it brought me into the system recovery disc, I didn't want to reformat it (I have pictures on hard drive I don't want to lose) so I exited it. The second time I tried F2 it took me into hp e diagnostic tool (which I ran and this was the outcome...
HDDO (Pri Mst)
Test Failed 12/31/07 17:44:46
HDDO (Pri Mst): Smart Error
Error Code: 9640) ,
I do have access to system settings in the hp e diagnostic tool. Is there anything I can do with the hp e diagnostic tool to help me restart the computer so I can get in there, so I can save my files?
One more thing...
Someone told me that I should disable SMART then try. Is this possible and if so how do I do that?
Any help would be greatly appreciated. Thank you