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"A problem has been detected...."

By thewolfe
May 5, 2003
  1. "A problem has been detected...."

    A friend gets the following (blue screen)message. Anything she should be looking at?

    "A problem has been detected and Windows has been shut down to prevent
    damage to your computer.
    IRQL-------NOT-----LESS----OR---EQUAL
    If this is the first time you have this "stop error screen", restart
    your computer. If this screen appears again follow these steps.
    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need. If problems continue, disable or
    remove any newly installed hardware or software. Disable BIOS memory
    options, such as caching or shadowing. If you need to use a safe mode
    to remove or disable components, restart your computer and press F-8 to
    select advanced startup options, and then select safe mode."
    Tech Information
    Stop [ then a bunch of gobblygook]
    [now back to the message] " Beginning dump of physical memory.
    Physical memory dump complete.
    Contact your system administrator or Technical support group for further assistance."

    This “blue screen” started after Norton Live updates. I checked their site but didn’t find anything.

    Do you need the "gobblygook" she didn't send?

    Any ideas?
     
  2. Tarkus

    Tarkus TechSpot Ambassador Posts: 837

  3. thewolfe

    thewolfe TS Rookie Topic Starter Posts: 287

    Here's the "Stop" numbers
    Stop: 0X0000000A (0X000000B0,0X0000000Z,0X00000000,0X804EA7AB)
     
  4. Tarkus

    Tarkus TechSpot Ambassador Posts: 837

    Resolving the Problem

    The following suggestions are specific to Stop 0xA errors. For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

    * A Stop 0xA message might occur after installing a faulty device driver, system service, or firmware. If a Stop message lists a driver by name, disable, remove, or roll back the driver to correct the problem. If disabling or removing drivers resolves the issues, contact the manufacturer about a possible update. Using updated software is especially important for multimedia applications, antivirus scanners, and CD mastering tools.
    * A Stop 0xA message might also be due to failing or defective hardware. If a Stop message points to a category of devices (video or disk adapters, for example), try removing or replacing the hardware to determine if it is causing the problem.
    * If you encounter a Stop 0xA message while upgrading to Windows XP Professional, the problem might be due to an incompatible driver, system service, virus scanner, or backup. To avoid problems while upgrading, simplify your hardware configuration and remove all third-party device drivers and system services (including virus scanners) prior to running setup. After you have successfully installed Windows XP Professional, contact the hardware manufacturer to obtain compatible updates. For more information about simplifying your system for troubleshooting purposes, see " Troubleshooting Concepts and Strategies" and "Troubleshooting Startup" in this book.
     
  5. thewolfe

    thewolfe TS Rookie Topic Starter Posts: 287

    Can I use "rollback" drivers?
     
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