a virus norton cant beat

[howard_hopkinso]

Mmm, not good.

Let`s give this a try, though I don`t know if it`ll work.

Open notepad and copy/paste the text in the code box below into it:
NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
Also ..

Pay particular attention to this :-

Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
Code:




Save this as CFScript.txt

Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.

This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply.

Regards Howard

Edit: removed some instructions that were in error.

This thread is for the use of glowingnissan07 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[glowingnissan07]

nope the Cd-Drive is still not there and the computer thinks the DVD drive is empty.

 

[howard_hopkinso]

Ok, looks like we`ll have to delete these manually.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.


Click start/run and type regedt32 into the run box and hit the enter key. Not to be confused with regedit. We don`t need that.

Click file/export and save a copy of your registry to wherever you want.

Navigate to the following keys, right click on them and delete them(if there). BTW: HKLM=HKEY_LOCAL_MACHINE



If you have a problem in deleting any of the reg keys.

Right-click on it and try Delete. If that doesn't work, use right-click
again and change its permissions to full control for your user account
and/or Administrator. Then you will be able to delete it.

Close regedt32 and reboot your system.

Regards Howard

Edit: removed some instructions that were in error.

 

[glowingnissan07]

ok howard...but if this screws up my pc...

 

[howard_hopkinso]

That`s why I asked you to make a backup of your registry, plus you have a restore point you can use if it`s necessary. Of course I can`t guarantee exactly what`s going to happen.

I`m trying my best to help you, I`ve been searching for the last few hours for a solution but can`t find one. The automatic removal patch, doesn`t seem to be available any more, well, I certainly can`t find it.

Regards Howard

 

[howard_hopkinso]

Look HERE for the automatic removal tool. Just found it.

Read the instructions on the Sony website. You want to completely uninstall the DRM software.

Hope it helps.

Regards Howard

 

[glowingnissan07]

crap i already followed ur instructions before you posted that thread...


and uh... yea... it um...

well lets just say neither DVD or CDROM drive is visible in My Computer. :/


should i import that saved registry file and then use the DRM Removal tool?

 

[howard_hopkinso]

Yes, run the tool. If it doesn`t help, do a system restore, then run the tool again.

Forget the PM I sent you.

I was hoping you`d come back onto TS. I even sent you an email trying to stop you.

I`m really sorry, you`re having so much trouble, It`s my fault for asking you to delete that damn file. I didn`t know at the time, but I sure do now.

I can`t apologise enough.

Regards Howard

 

[glowingnissan07]

oh dont worry about it dude you've helped me soo freaking much the past 2 days...you make the stupid technicians at Dell look not smart. Besides, computers are so freakin complex i dont blame you for making a mistake that didnt change much. I was gonna say i could always reformat or possible use the Recovery CDs or maybe download something to make the CDs work but that tool worked fiine. I had to do the System Restore but both drives are working now.

Thanks so much for your help.

the performance of the computer is pretty much as fast as it was before the grand invasion of malicious attackers, so hopefully now i can re-install Steam and play Half-Life 2 which I've been DYING to play the past 2 days. unless you think i should wait.

the only question left unanswered is why does Windows keep checking the consistency of one partition on my hard disk? (drive E But that might belong in a different thread.

 

[howard_hopkinso]

I`m so pleased your problem is solved. Thanks for being so understanding, I really do appreciate it.

I really thought there was a chance I`d buggered your system up and I would hate to do that to you or any one else.


I`ve now saved a copy of the removal tool for future reference. Why it was so hard to find I don`t know, but I`ve bookmarked the download page, which will come in handy the next time I come across the damn Sony DRM Rootkit.


To my knowledge, this is the first time, I`ve ever made such a mistake. I usually pride myself on being able to solve most malware problems, without crashing a system.

As for your hard drive problem, I`m not sure what`s going on there.

I suppose it`s possible there`s a problem with the drive, or, Windows has a glitch.

I suggest you post that particular problem in our Storage and networking Forum, giving as many details as you can, including any messages you see on screen.

Once again, I`d like to sincerely apologise for my mistake.

Regards Howard

Edit: As you can no doubt see, I`ve edited some of my posts in this thread and removed the wrong advice I gave. That way, no one else is likely to blindly follow the instructions and get themselves into trouble.

This thread is for the use of glowingnissan07 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.