In the process of installing ZoneAlarm, uninstalling, and trying to install Nortin IS, I lost access to Search and Help. The cute puppy appears, but no options. How did that happen? System restore on the start menu is gone, and help on the start menu also won't work! I also can't access some screens in Norton (options), but the program works, though I can't scan to see if I picked up a "bug". Any suggestions?