Hi everyone
i hope this problem is in the right forum. Apologies to everybody this makes no sense to and for my ignorance regarding this. At the moment i connect to the internet via freeserve/wanadoo with the ADSL broadband modem (a Thompson speedtouch) that they provided. This has now failed. What i would like to know is if i went and installed a different ADSL modem bought from any PC shop would i still be able to access the internet via freeserve/wanadoo. The reason i ask this is that when i spoke to their customer services they said i had to use a modem supplied by them. I thought all they had done was supply an ADSL modem free to encourage me to use them as an ISP. They now seem to be claiming that i have to have to use the modem they supply which no doubt they can resupply at a handsome fee. Does anybody out there know any different. Can i use any modem to access the net using freeserve/wanadoo's software or do i have to use theirs. Thanks in advance for any answers
i hope this problem is in the right forum. Apologies to everybody this makes no sense to and for my ignorance regarding this. At the moment i connect to the internet via freeserve/wanadoo with the ADSL broadband modem (a Thompson speedtouch) that they provided. This has now failed. What i would like to know is if i went and installed a different ADSL modem bought from any PC shop would i still be able to access the internet via freeserve/wanadoo. The reason i ask this is that when i spoke to their customer services they said i had to use a modem supplied by them. I thought all they had done was supply an ADSL modem free to encourage me to use them as an ISP. They now seem to be claiming that i have to have to use the modem they supply which no doubt they can resupply at a handsome fee. Does anybody out there know any different. Can i use any modem to access the net using freeserve/wanadoo's software or do i have to use theirs. Thanks in advance for any answers