The problem I am having is the install CD install everything except the scanner. I have tried everything from deleting previous machines saved on the computer to re-installing multiple times. It is never able to read the scanner. The machine is printing and faxing everything correctly, just the scanner will not work. I called Brother and the so called "helpers" keep saying that there is something blocking the scanner from being installed. I have turned off all my anti spyware and anti virus programs and tried to no avail. Honestly, I do not know why they hire people as IT specialists when they just know the basics. Can somebody advise me as how I can fix this. Thanks in advance.