New to this forum, and have little technical insight.
I'm on PC running Windows XP, installed about one year ago. First encountered a problem yesterday that I will be exploring later today. Seek your input.
After a few minutes of routine Web surfing, my screen froze. I powered off
to reboot, and began to receive "Generic Host Process For Win32 Service" problem messages and "Dr. Watson Postmortem debugger" error messages -- pointing to problems in my C: document files. (suffixes are \svchost.exe.mdmp and \appcompat.txt)
Symptoms -- I cannot open or manipulate desktop folders, "My Computer" icon, or Control Panel. Attempts lead to error message and/or momentary blank screen before refreshing. Web browsing and Exchange e-mail access is functioning. Haven't yet explored all applications.
I ran some Norton Utililities including Win Doctor, which cleaned up a raft
of "medium" problems, and plan to run a full virus scan later, and try some spyware eradicator.
Any ideas about what I might be looking at?
Thanks
I'm on PC running Windows XP, installed about one year ago. First encountered a problem yesterday that I will be exploring later today. Seek your input.
After a few minutes of routine Web surfing, my screen froze. I powered off
to reboot, and began to receive "Generic Host Process For Win32 Service" problem messages and "Dr. Watson Postmortem debugger" error messages -- pointing to problems in my C: document files. (suffixes are \svchost.exe.mdmp and \appcompat.txt)
Symptoms -- I cannot open or manipulate desktop folders, "My Computer" icon, or Control Panel. Attempts lead to error message and/or momentary blank screen before refreshing. Web browsing and Exchange e-mail access is functioning. Haven't yet explored all applications.
I ran some Norton Utililities including Win Doctor, which cleaned up a raft
of "medium" problems, and plan to run a full virus scan later, and try some spyware eradicator.
Any ideas about what I might be looking at?
Thanks