Apple thinks only its techs are competent enough to fix iPhones

[p51d007]

LOL, I've been repairing/troubleshooting electronics, for over 45 years, back to the time of vacuum tubes.
I've probably forgotten more about electronics, than the apple store types have remembered. I think if you
are under a contract from a carrier or others, you need to stick to the contract, but, after you are off contract,
or, purchase the phone full retail, then you should be free to do with it as you please. My money, my device.
Screw what apple says. Apparently they don't they very much of their customers.

 

[Jack007]

Thats why Apple is turning into a rotten apple for such stupidity thinking only competence exists amongst them. Usual arrogant behaviour that led Samsung to stomp them out and be the cell phone leader

 

[Mr Dude]

Why is it news that Apple thinks people are too stupid to do stuff?
That's the whole concept behind their bloody phone!

...And surely enough, judging by the number of iPhone owners...

 

[DaveBG]

My friend yesterday replaced the screen of his apple toy for $40 himself. Never have done it before or to any other phone...

 

[commanderasus]

 

[Raoul Duke]

Thats why Apple is turning into a rotten apple for such stupidity thinking only competence exists amongst them. Usual arrogant behaviour that led Samsung to stomp them out and be the cell phone leader

the Rotten Apple....that phrase could get some traction

 

[mctommy]

Apple repair through third party partners... they also use best buy as their agents... are they all qualified techs?

 

[Puiu]

Apple repair through third party partners... they also use best buy as their agents... are they all qualified techs?

are you confusing proper repair shops with street corner shoe shiners?

 

[trparky]

I don't understand why so many people are complaining, a lot of things are throw-away items. TVs are throw-away devices, they used to be repairable devices but now because it's all integrated circuits they have become throw-away devices. Computer motherboards are too and before you say you can repair it there's possibility that in the repair process you can damage more of the board; these boards are multi-layered boards you know with some being as many as seven layers. A little bit too much heat while attempting the repair and you can damage the inner layers. Cars have become damn near unrepairable as well due to just how many computers are in them and that's not all but working under the hood (or bonnet in UK speak) is a pain in the @ss as well due to how the stuff is all crammed into it to the point where you damn near have to jack the damn engine out of the car to work on it.

Apple ain't the only ones. They all do it.

 

[Nobina]

- Apple (or anyone else these days) makes everything integrated on a mainboard
- Something small breaks
- They have to replace the whole mainboard because they never actually repair anything
- Because they replaced pretty much the whole phone they charge you lots of money

 

[trparky]

Any notebook has the limitation. I can open my eight year old HP notebook and I will find one huge main board with everything on it. Same goes for my old Dell notebook as well. The only computers that are modular are desktops but even those you can only do so much to repair them. Most of the time all you can do is simply replace the board.

 

[texasrattler]

Hence don't buy Apple or at the least do research on the product your buying. I always love how ppl claim they do research about a issue/product or company an say they couldn't find info on it but when the rest use google they find all the info and then some.

Apple is a good company but are they as great as some make out to be, no. They are no different then all the rest when it comes to making money. They just like the rest, will find a way to screw you over and take your money.

 

[mctommy]

Apple repair through third party partners... they also use best buy as their agents... are they all qualified techs?

are you confusing proper repair shops with street corner shoe shiners?

Not at all... it was a fair question if you compare it to Samsung, Samsung actually certifies repair shops by training those techs, granting them asc, and allowing them to purchase genuine OEM parts.

 

[Puiu]

Not at all... it was a fair question if you compare it to Samsung, Samsung actually certifies repair shops by training those techs, granting them asc, and allowing them to purchase genuine OEM parts.

Apple doesn't provide parts for repairs and also stopped offering diagnosis tools and information on the errors that appear. When you take it for repairs, if it's something hardware related they generally just replace the entire part (like the entire motherboard - your data is also lost during the "repair" process). Prices are also generally standardised, but at third party repair shops you can get your apple product repaired at a small fraction of the price apple is offering you (faster and with your data intact)

 

[trparky]

When you take it for repairs, if it's something hardware related they generally just replace the entire part

And this is normal for most notebook repairs regardless of who your OEM is. HP does it, Dell does it, Lenovo does it. It's cheaper to simply replace a board outright than to pay a technician to sit down with a soldering iron to fix it. This is pure economics here people, like it or not, they all do it.

Granted the difference between PC OEMs and Apple is that the storage device is separate from the main board which can be transplanted without losing your data in the process of the repair. Yes, I fully understand this and Apple should provide a way to backup your data during the repair process. Hell, you're paying enough for that damn repair; they should do it as part of the repair process.

But, who knows how long this is going to be an option in the PC world. Many Apple notebooks come with SSDs as default but many Windows notebooks don't. Once Windows notebooks get SSDs as standard components it may come to the point where the SSD is part of the main board. I know that HP was talking about embedding the system RAM onto the main board at some point.

 

[Puiu]

And this is normal for most notebook repairs regardless of who your OEM is. HP does it, Dell does it, Lenovo does it. It's cheaper to simply replace a board outright than to pay a technician to sit down with a soldering iron to fix it. This is pure economics here people, like it or not, they all do it.

Granted the difference between PC OEMs and Apple is that the storage device is separate from the main board which can be transplanted without losing your data in the process of the repair. Yes, I fully understand this and Apple should provide a way to backup your data during the repair process. Hell, you're paying enough for that damn repair; they should do it as part of the repair process.

But, who knows how long this is going to be an option in the PC world. Many Apple notebooks come with SSDs as default but many Windows notebooks don't. Once Windows notebooks get SSDs as standard components it may come to the point where the SSD is part of the main board. I know that HP was talking about embedding the system RAM onto the main board at some point.

"It's cheaper to simply replace a board outright than to pay a technician to sit down with a soldering iron to fix it. " please don't don't talk if you don't know the details. ofc it's not "cheaper", apple still pays technicians, they are just not allowed to repair stuff like that. and no, not every OEM does that.
as for losing your data: it's bulshit as long as the problem isn't the SSD itself. you pay enough to buy a new apple product and they don't even do basic stuff for their customers. in the end it all comes down to profit, control, planned obsolescence and monopolising the market.
I posted a video in the first page of comments. you should watch it.

 

[trparky]

Then tell me why my eight year old HP notebook is one huge main board with no other circuit boards in it? If anything goes on it it's trash time since the warranty is long gone.