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Apple will replace faulty iPhone 6s batteries that keep shutting down the handset

By midian182
Nov 21, 2016
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  1. Apple launched its Multi-Touch Repair Service last week to address the problem of Touch Disease in iPhone 6 Plus handsets. Now, the company has announced another repair program; this one for a different problem found in another device.

    Apple has confirmed that a “very small number” of iPhone 6s handsets have battery issues that are causing them to shut down without warning for no apparent reason.

    If you own an iPhone 6s manufactured between September 2015 and October 2015 then you’re eligible for a replacement battery. Just head down to an Apple Retail Store or an Apple Authorized Service Provider, where they’ll check the handset’s serial number and, once it’s confirmed to be one of the affected devices, will replace the battery for free.

    Be warned, though, if there are any other problems with the smartphone, such as a cracked screen, users will need to have them fixed at their expense before Apple replaces the battery.

    Apple stresses that the problem isn’t a safety issue. The company doesn’t want people to think this is anyway similar to Samsung’s Galaxy Note 7 battery fiasco; those were overheating and exploding, whereas Apple’s batteries are just randomly failing.

    If you’ve already paid to have your problem iPhone 6s battery replaced, Apple will refund the cost as long as the device falls in the affected serial number range.

    While Apple finally admitted last week that Touch Disease was real, the company said it is caused by owners dropping their devices multiple times on hard services. As such, the firm will only fix affected iPhone 6 Plus models for a $149 fee.

    Permalink to story.

     
    Last edited by a moderator: Nov 21, 2016
  2. ScubaRhys

    ScubaRhys TS Enthusiast Posts: 61   +16

    An article on Apple and no hate comments? That's odd, I've noticed whenever techspot publish an article about iPhones the comments section is filled with people who need the whole world to know at every opportunity that they hate iPhones and that iOS users are stupid!

    Maybe, just maybe the irrational hate has stopped? Yeah right...
     
    roebling likes this.
  3. davislane1

    davislane1 TS Evangelist Posts: 3,536   +2,333

    You're early is all. They will come.
     
    ScubaRhys likes this.
  4. MonsterZero

    MonsterZero TS Addict Posts: 227   +88

    Better issue a GLOBAL RECALL, Shut down Apple!
     
  5. Theinsanegamer

    Theinsanegamer TS Guru Posts: 368   +320

    So they'll claim that touch diseased iphone 6 devices are the consumers fault, and charge $150 to replace them, but will replace these faulty batteries for free?

    I am confused here. Is apple trying to be consumer friendly or not?
     
  6. Nobina

    Nobina TS Evangelist Posts: 843   +333

    And you had to show up to screw everything up.
     
    ScubaRhys likes this.
  7. roebling

    roebling TS Rookie

    If Apple, unlike every other major phone manufacturer, has NOT been replacing defective handsets, then that would be a story. I don't own an iPhone but I've been a fan of the company for decades. They've always had one unbending rule--perfection. If that ever changes then Apple, the special, gold standard of tech, is over.
     
  8. mojorisin23

    mojorisin23 TS Booster Posts: 124   +23

    Is this new? its the first I'm hearing about it.... my phone and my wife's is from sep 2015 and both shut down regularly when below 40% battery. usually when its doing something batt intensive like the camera
     
  9. Hexic

    Hexic TS Addict Posts: 283   +132

    Not sure if troll, or...?
     
  10. captaincranky

    captaincranky TechSpot Addict Posts: 11,672   +1,871

    Neither. Mr. Roebling is trying to determine since he enjoys the sound of his own voice so much, if other people would benefit from hearing it, and would enjoy hearing it likewise. Let's call it, "sharing the wealth"...;)

    Well no. First off, the hate for Apple isn't anywhere near "irrational". With that out of the way, I've been sitting here quietly, secretly wishing Apple fell heir to Samsung's problems, and iPhone 6's were going up in flames, instead of just dying quietly.

    As I said, I was enjoying this a a "silent reverie". But noooo, you had to get me started...

    BTW, I touched up the grammar in your post. The corrections are in bold. You're welcome..(y)
     
    Last edited: Nov 22, 2016
    roebling, Hexic and ScubaRhys like this.
  11. p51d007

    p51d007 TS Evangelist Posts: 908   +384

    Hey, I need my battery replaced for free...and while you have the hood open, pop in a new touch sensor
    for free will ya?
     
    roebling and ScubaRhys like this.

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