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AT&T to add screen repair service to mobile device insurance plans

By Shawn Knight
Oct 17, 2016
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  1. Own a smartphone long enough and it’s inevitable that gravity is going to get the upper hand sooner or later at which time you’ll have some decisions to make based on the amount of damage incurred.

    For many, a busted screen is the first step down the path toward purchasing a replacement phone but that doesn’t always have to be the case. Assuming the damage is minimal, you may still be able to use it for a while longer.

    If you’re dealing with a total loss, however, having the display replaced may be a worthwhile alternative so long as it isn’t cost prohibitive. Even if you have insurance on your phone through your wireless provider, the deductible may be so high that it makes more sense to cut your losses and move on.

    Fortunately, that may no longer be a concern for select AT&T subscribers.

    Beginning November 15, customers with eligible insurance plans can have a cracked display replaced for only $89. AT&T says those who exercise this option can get same-day repair appointments so long as a claim is submitted before 2 p.m. local time.

    It’s worth noting that repairs may use refurbished components and may contain non-original manufacturer parts. Regardless of the components used, all repairs will be backed by a 12-month warranty. Best yet, a screen repair will not count against a customer’s Declining Deductible eligibility.

    AT&T’s screen repair service will initially be limited to just over a dozen cities before expanding to additional markets on December 1. A full list of participating cities and eligible devices can be found by clicking here (PDF).

    Permalink to story.

     
  2. hahahanoobs

    hahahanoobs TS Evangelist Posts: 1,631   +432

    I don't think I would include screens with coverage. It's fine that you don't want to use a case with your new phone, but all the broken screens I've seen don't have one. People need to learn to take care of their stuff.
     
  3. Uncle Al

    Uncle Al TS Evangelist Posts: 1,663   +775

    So, is this (a) a matter of a new feature, (b) AT&T has been bullied into it because their equipment lacks endurance, (c) or just another opportunity for AT&T to suck up any spare $$ that were left on the table? You decide!
     

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