Audio Trouble

[Ahmad447]

I received a Dell Inspiron 1150 for free recently but the audio does not work. It will not let me go to the sound control and when a put a cd in the drive it says an audio driver is not installed. I went to ny sounds folder in the control panel and a sound driver is not in there so i restarted my computer and find out its a SigmaTel 9750. I tried downloading the driver off a couple different sites but it will always give me an error at the end of the download that there wasnt an object or my system os was not right. I have a windows xp pro so I dont know what the deal is. Can someone please help

 

[howard_hopkinso]

Hello and welcome to Techspot.

Go to the Dell website. You should be able to get the sound driver from there. See HERE.

Regards Howard :wave: :wave:

 

[Ahmad447]

I downloaded the driver and at the end of the dowload it told me "device object not present"

 

[howard_hopkinso]

Mmm strange.

Is the onboard sound enabled in the bios?

There isn`t a separate soundcard installed in the computer?

Check in your device manager and look for any yellow question or exclamation marks next to your audio devices.

Regards Howard

 

[Ahmad447]

No i went to my device manager and there are no sound devices on the list, not even the one for the computer, SIGMATEL STAC 9750 . There are no exclamation marks either.

 

[howard_hopkinso]

Go into your bios and make sure the AC97 sound is enabled. It`s probably listed under peripherals, or some such.

Once it`s enabled it should show up in your device manager.

The only other thing I can think of is the soundchip has blown. If that`s the case, then buying a separate sound card is the way to go.

Regards Howard

 

[Ahmad447]

Im sorry but i dont know how to go under "bios" or even know what that is.

 

[Ahmad447]

Can you please show me how to go to my bios?

 

[howard_hopkinso]

I don`t know if this`ll help, but HERE is a link to your computer manual.

If that doesn`t help, maybe you should contact Dell.

Regards Howard