AV programs located several viruses

By Common
Jul 24, 2010
  1. Greetings,

    I received such awesome help the last time I had a virus issue that I figured I would return. While the computer that originally had the AntiVir virus is working perfectly, my workplace assigned me two offices with two computers. After the fiasco with the last computer, I figured I would make sure this one was healthy as well. Imagine my surprise when I determined the anti-virus software license expired in October 2009 and the last user had acquired a number of nasty infections between that time and when I inherited the computer. When I realized the computer had no AV protection, I downloaded and installed Avast!

    NOTE: I really don't notice any symptoms with the viruses uncovered by MalWare Bytes and Windows Live Scanner, but figured that symptoms weren't necessary to ask for help. Thanks in advance!

    Six/Eight Steps Logs Attached. Text too long.

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. Common

    Common TS Rookie Topic Starter Posts: 27

    Combofix log attached. Thanks for the help!

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    WOW! You had a lot...
    I assume, Avast is your current AV program and eTrust are just leftovers?

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\documents and settings\smckay\Application Data\Uniblue

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
  5. Common

    Common TS Rookie Topic Starter Posts: 27

    No kidding! It was a .dll massacre!

    Yeah, the guy who was assigned this computer before me apparently didn't notice that the license on the eTrust AV program expired in October 2009. He also was apparently surfing some questionable sites. I currently have Avast running. eTrust is what my workplace uses, so I may uninstall Avast and let the IT department know that the license on this computer expired somehow and reinstate eTrust. I personally prefer Avast, but that's probably not relevant for a work computer.

    New combofix log attached. Thanks!

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    I'm surprised, that computer was even up and running...hehehe

    Looks good now, though...
    How is computer overall behavior?

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    drivers32 /all
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  7. Common

    Common TS Rookie Topic Starter Posts: 27

    Computer seems to be running pretty well. I did notice that, after uninstalling ComboFix and rebooting, I received a Windows Security Alert when I tried to open MS Outlook. It stated:

    "To help protect your computer, Windows Firewall has blocked some features of this program"

    It gave me the option to Keep Blocking, UnBlock, or Ask Me Later. I chose Ask Me Later.

    OTL logs attached. Thanks again!

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    According to this: you can safely click on "Unblock".


    Are you familiar with


    Update your Java version here:
    During installation, make sure to UN-check any pre-checked extra "garbage" installation, like Yahoo toolbar, or others (if offered).

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.


    I couldn't post OTL fix here, because it exceeded number of characters, so please, take a look here:
  9. Common

    Common TS Rookie Topic Starter Posts: 27

    I am familiar with the referenced website.

    Java is updated and old iterations have been removed.

    I ran the OTL Fix and the OTL QuickScan, logs attached. v2.0 is the Fix and v3.0 is the QuickScan.


    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Last scans....

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    2. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    3. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  11. Common

    Common TS Rookie Topic Starter Posts: 27

    Security Check, TFC, and Kaspersky run.

    Kaspersky turned something up...

    Attached Files:

  12. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    That Kaspersky entry is safe.

    Update Adobe Reader

    You can download it from
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.


    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
  13. Common

    Common TS Rookie Topic Starter Posts: 27

    Works like a charm, Broni. On top of that, eTrust reinstalled itself and appears to be updating now. Thanks again so much for the help! Wish you had a LinkedIn page so I could recommend you.
  14. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Yes!! [​IMG]
    Good luck and stay safe :)
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