AVG detects a Threat but I can't Delete it

By joshieboy
Jun 29, 2013
  1. Hey all,

    So, AVG scanned my PC and found 6 low tier viruses. Although it has found them, the description of them states something like data identity broken or something similar to this. Because of this description, I cannot delete, or deal with these viruses. Although they are low tier viruses, I am getting pop ups and random ads on google chrome. Are these pop ups most likely being caused by these viruses and if so, how do I get rid of them if AVG cannot actually delete them?

  2. Broni

    Broni Malware Annihilator Posts: 52,805   +343

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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