AVG email scanner message

By 2wartz
Jul 19, 2010
  1. My AVG email scanner has popped up about 20 times over 2 weeks with this message-
    "Connecting to bas5 quebec 14-1177836747.dst"
    A Google search seems to indicate bas 5 quebec has something to do with a company called Sympatico. I got this from the search- - Geo Information
    IP Address
    Location CA CA, Canada
    City Quebec, QC -
    Organization Sympatico
    ISP Sympatico

    Seems to be some sort of Canadian portal. Why is my email calling them?
  2. Broni

    Broni Malware Annihilator Posts: 52,799   +343

  3. 2wartz

    2wartz TS Rookie Topic Starter Posts: 21

    Thanks Broni
    Have carried out 8 step prelim. Logs are attached. Could not get a final result for GMER as it locked up the PC in normal mode or safe mode, as well as without devices.

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  5. 2wartz

    2wartz TS Rookie Topic Starter Posts: 21

    Hi Broni- Combofix downloaded & run. Log attached

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\windows\Internet Logs\xDBA.tmp
    c:\windows\Internet Logs\xDB1DE.tmp
    c:\windows\Internet Logs\xDBB.tmp
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
  7. 2wartz

    2wartz TS Rookie Topic Starter Posts: 21

    Hi Broni- CFScript.txt created & dragged into Combofix. Log from same attached

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Is AVG still complaining?

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    drivers32 /all
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  9. 2wartz

    2wartz TS Rookie Topic Starter Posts: 21

    Hi Broni. AVG has not put up a warning message over the last 2 days but in saying that I have only been on the PC for about an hour in that time. The message appears to be dynamic ie only gets mentioned when it is connecting to the Canadian site whenever it is triggered.
    The OTL scans are attached

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    I hope, it'll stay that way :)

    Update your Java version here:
    During installation, make sure to UN-check any pre-checked extra "garbage" installation, like Yahoo toolbar, or others (if offered).
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista/7).


    OTL log looks very clean :)

    Last scan...

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  11. 2wartz

    2wartz TS Rookie Topic Starter Posts: 21

    Hi Broni. My apologies for the delay in replying. There have been no pop ups with the warning message for 3 days now. I ran the online virus check & used TFC to clean up temp files. All now seems to be OK.
    Thank You -I appreciate your help.
  12. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Good news :)

    You have to perform last steps now.

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:
  13. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    The issue appears to be solved.
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