TechSpot

AVG Exclamation Mark/Re-start Problem

By IronPetunia
Jan 21, 2009
  1. My AVG icon has an exclamation mark on it. I double-clicked it and it said the update needs a restart. So I restarted it. Then, when it came back on, the same thing was still happening. So I restarted it again. Still, the same thing.


    Anyone know what I can do?
     
  2. captaincranky

    captaincranky TechSpot Addict Posts: 10,837   +926

    Try opening the control center and manually updating the program. This is one of AVG8's latest "quirks", as it seems it never manages to convince itself that all the latest patches have been applied. I think it has to do with the auto-update settings, it the update server isn't found at bootup, if gets pissed. That's the best I can explain it, as I stare at my own red "!". This is quite a stupid approach, since you need an internet connection open at startup, which is dangerous since any AV or firewall programs may or may not be fully operational when the system connects.

    Bear in mind that I also have the "link scanner" disabled, which would cause the Red "!" as well. (even fully updated).

    Have you ascertained that the program is functioning and that there is no infection causing the program to be disabled?
     
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  4. captaincranky

    captaincranky TechSpot Addict Posts: 10,837   +926

    Why come right in kimsland, I've been expecting you!
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Thanks

    Everyday, I check every single new post and new thread since the day before
    And I just finished doing that right now :grinthumb
     
  6. captaincranky

    captaincranky TechSpot Addict Posts: 10,837   +926

  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  8. IronPetunia

    IronPetunia TS Rookie Topic Starter

    :) You guys are awesome. Thanks for the quick feedback. I can't see any evidence that there's an infection anywhere. A friend said they have the same thing going on with AVG, today. Maybe it's just AVG's problem?


    Kimsland, you feel that the Avira is better, huh? Maybe I should just go with that.

    Would I need to remove whatever's in the vault before I can remove the AVG program from my computer?
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    No

    If you un-install any Antivirus using the normal un-install command (usually found in Add\Remove programs) it will either prompt you, or just automatically remove all infected files in the vault. ie No issue :)

    Oh, Avira is better ;)
     
  10. IronPetunia

    IronPetunia TS Rookie Topic Starter

    Thank you, kimsland! :)

    One more question: You said that the program will either prompt me itself or just automatically remove all infected files in the vault. I had previously heard that removing them was risky and that leaving them in the vault indefinitely was safer.


    Can you tell me more about this?
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Whilst the Antivirus is still active, it is wisest not to do anything with previously secured (vaulted) malwares (Virus/Spyware etc)

    But when uninstalling the Antivirus, it is highly recommended to also allow automatic clean out the Vault (if given the question to do) ie Being part of the uninstall process. This process is generally automatically done when uninstalling

    Normally do not manually change anything in the active Antivirus Vault


    By the way, this is why it is always best to use the uninstaller, and not just deleting the Antivirus folder in your Programs folder
     
     
  12. IronPetunia

    IronPetunia TS Rookie Topic Starter

    Ah, ok, that makes sense. Once again, thank you, kimsland! :) You've been so helpful. I will go ahead and uninstall AVG and install the Avira program you recommended.
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.