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AVG update problems

By cjmagnum
Jun 17, 2007
  1. OK since i got AVG its been doing great. Everyday it updates itself right at startup and then i go on to my daily things. Lately the tray icon has been black and it says i need to restart my computer (every day) and so i do. and then it updates. Today i restarted my computer 3 times and it still says that i need to restart it. I pushed "check for updates" and it says "update unsuccessful" what is wrong?
     
  2. CCT

    CCT TS Evangelist Posts: 2,653   +6

  3. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 49

    I apologize but how do i manually install it. I see the latest updates at the upper right hand corner but it takes me to the page with priority updates and recommended updates. do i just save them to my drive and then install them or open them with avg? they are all .bin files and i don't know what to do with those.
     
  4. CCT

    CCT TS Evangelist Posts: 2,653   +6

    From this site: http://www.castlecops.com/t100412-How_to_Manually_Update_AVG.html


    "If you need to perform a manual update first you will need to get the latest update files from the AVG Free website at the AVG Free Update Files

    The Priority updates contain the full virus database.
    The Recommended updates include the database and new program updates.
    The Optional updates include those plus additional files that may be of help.

    Choose the one that applies to your system, if in doubt, get the recommended or the optional update file and download the file to a directory on your computer that you can find later. You must remember where this is because you will have to tell AVG where to find these files later.

    After you have the files,

    1. Verify and update your computer's time and date, AVG uses this info to determine if you have the correct files.

    2. Open the Control Center,

    3. Double Click on the Update Manager or select it then press the Properties button at the bottom of the screen.

    4. On the Properties screen unselect the option labeled "Do not ask for the update source", click Apply and Ok.

    5. Now click the Update button on the bottom of the screen.

    6. In the pop-up window, click the Folder button.

    7. Navigate to the folder where you had downloaded the update files into and click Ok.

    8. AVG will update now with the file you had selected unless it contains the same as you already had.

    That should be all you need to have updated your system.

    Note: Manual update is generally not recommended as it requires that you download the big full-update file. We strongly recommend to use the automatic update if at all possible as it downloads only the differential update file that is typically rather small (1/10th or less of the full update)."
     
  5. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 49

    ok did what you said and it said "no new files found". Next update is said to be scheduled tomorrow, as if it already installed updates, but it still says i need to restart my computer. It also says the red highlighted components are in error state (the updater is in red) to finish update you must restart computer: next check 6/18/2007. After restarting still nothing happens. should i just wait till tommorrow and see if the problem is still there?
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Personally, I recommend uninstalling AVG, rebooting your computer and reinstall it. See if that helps.

    Regards Howard :)
     
  7. boss42o

    boss42o TS Rookie

    avg is sayin it has no internet connection to update... can anyone help? to let you know, i reinstalled it already and its sayin the same thing... PLEASE HELP!
     
  8. boss42o

    boss42o TS Rookie

    its also sayin that the internet access is blocked. i cant even get to the home page.
     
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