TechSpot

Bad Hard drive crash

By Bluemouse
Oct 26, 2007
  1. Hi all,

    I recently had my hard drive (about 1 year old now) crash, and I don't know what to do to get the data back.

    The first error I saw was "Windows was unable to save all the data for the file F:\$mft".......

    Since then explorer locked up when i tried to access the drive and I tried to do a chkdsk on it but had it fail for not being able to access the partition. I then rebooted to see if that would fix the issue like it does sometimes, but the drive won't mount anymore. Disk management won't detect the drive, but it shows up under hardware (Maxtor - Drive #2). I can't open partition magic, and Ive tried using a program called "GetDataBack for NTFS" but that started crashing, so I saved a log of it.


    I'll post the log below.

    The 2nd(Maxtor) drive is the issue. Any ideas?

    Thanks!

    Code:
    STEP 1 => STEP 2
    DRIVE TREE:
    Physical drives
        1st hard drive 233 GB (HD128:) - WDC WD2500KS-00MJB0
            Name:                HD128:
            IDE Name:            WDC WD2500KS-00MJB0
            Kind of drive:       Physical drive (1st hard drive)
            Geometry:            30401 Cylinders * 255 Heads * 63 Sectors
            LBA sectors:         488,397,168 (233 GB)
            Kind of access:      LBA mode
          1st partition (NTFS) 218 GB
              Start:               Cylinder: 0, Head: 1, Sector: 1
              End:                 Cylinder: 1023, Head: 254, Sector: 63
              LBA start:           63
              Total sectors:       457,659,657
              Bootable:            Yes
          2nd partition (DOS Extended LBA) 14.7 GB
              Start:               Cylinder: 1023, Head: 0, Sector: 1
              End:                 Cylinder: 1023, Head: 254, Sector: 63
              LBA start:           457,659,720
              Total sectors:       30,732,345
              Bootable:            No
            1st partition (NTFS) 14.7 GB
                Start:               Cylinder: 1023, Head: 1, Sector: 1
                End:                 Cylinder: 1023, Head: 254, Sector: 63
                LBA start:           63
                Start on drive:      457659783
                Total sectors:       30,732,282
                Bootable:            No
        2nd hard drive 466 GB (HD129:) - Maxtor 7H500F0
            Name:                HD129:
            IDE Name:            Maxtor 7H500F0
            Kind of drive:       Physical drive (2nd hard drive)
            Geometry:            969021 Cylinders * 16 Heads * 63 Sectors
            LBA sectors:         976,773,168 (466 GB)
            Kind of access:      LBA mode
        3rd hard drive 466 GB (HD130:) - WDC WD5000AAKS-00TMA0
            Name:                HD130:
            IDE Name:            WDC WD5000AAKS-00TMA0
            Kind of drive:       Physical drive (3rd hard drive)
            Geometry:            60801 Cylinders * 255 Heads * 63 Sectors
            LBA sectors:         976,773,168 (466 GB)
            Kind of access:      LBA mode
          1st partition (NTFS) 466 GB
              Start:               Cylinder: 0, Head: 1, Sector: 1
              End:                 Cylinder: 1023, Head: 254, Sector: 63
              LBA start:           63
              Total sectors:       976,768,002
              Bootable:            No
    Logical drives
        Hard drive 218 GB (C:)
            Name:                C:
            Label:               Local Disk
            Serial number:       9810C869
            Size:                457,659,656 sectors (218 GB)
            Free:                105,384,744 sectors (50.3 GB)
            File system:         NTFS
            File name length:    255
            Geometry:            C*H*S = (28488*255*63) = 457,659,656 sectors
            Secs/cluster:        8
        CD-ROM 95.3 MB (D:)
            Name:                D:
            Label:               MODEM
            Serial number:       62665BBD
            Size:                195,176 sectors (95.3 MB)
            Free:                0 sectors (0.00 B)
            File system:         CDFS
            File name length:    221
            Geometry:            C*H*S = (95*64*32) = 195,176 sectors
            Secs/cluster:        1
        Hard drive 14.7 GB (E:)
            Name:                E:
            Label:               Data Drive
            Serial number:       0AA34039
            Size:                30,732,280 sectors (14.7 GB)
            Free:                24,799,752 sectors (11.8 GB)
            File system:         NTFS
            File name length:    255
            Geometry:            C*H*S = (1913*255*63) = 30,732,280 sectors
            Secs/cluster:        8
        Hard drive 466 GB (I:)
            Name:                I:
            Label:               New Volume
            Serial number:       780080AB
            Size:                976,768,000 sectors (466 GB)
            Free:                976,606,120 sectors (466 GB)
            File system:         NTFS
            File name length:    255
            Geometry:            C*H*S = (60801*255*63) = 976,768,000 sectors
            Secs/cluster:        8
    Image files (Load more...)
    Arrangement files (Load more...)
    Remote physical drives (Load more...)
    SELECTED:
    Physical drives
        2nd hard drive 466 GB (HD129:) - Maxtor 7H500F0
            Name:                HD129:
            IDE Name:            Maxtor 7H500F0
            Kind of drive:       Physical drive (2nd hard drive)
            Geometry:            969021 Cylinders * 16 Heads * 63 Sectors
            LBA sectors:         976,773,168 (466 GB)
            Kind of access:      LBA mode
    SELECTIONS:
    Drive:               2nd hard drive 466 GB (HD129:) - Maxtor 7H500F0
    Window info:         Sectors 0-976,773,167
    Entire drive:        True
    FromSector:          0
    ToSector:            976773167
    ExcessiveSearch:     False
    FileSystemDesc:      NTFS (NT)
    Template:            
    ACTIVE OPTIONS:
    Excessive search:     FALSE
    Default recovery dir: I:\
    Default temp dir:     C:\DOCUME~1\<user>~1\LOCALS~1\Temp\
    DiskExplorer path:    i:\
    Recover deleted files:FALSE
    Allow duplicates:     FALSE
    Recover lost files:   FALSE
    Bad sector strategy:  Skip
    Use valid MFT only:   FALSE
    Excluded files:       
    JOB--------------------------------------
    Drive: 
      Name=HD129:
      IDE Name=Maxtor 7H500F0
      Kind of drive=Physical drive (2nd hard drive)
      Geometry=969021 Cylinders * 16 Heads * 63 Sectors
      LBA sectors=976,773,168 (466 GB)
      Kind of access=LBA mode
    
    Window info: Sectors 0-976,773,167
    Entire drive: True
    FromSector: 0
    ToSector: 976773167
    File system: 7
    ExcessiveSearch: False
    St1File: ''
    FileSystemDesc: NTFS (NT)
    Classification: (none)
    SectorSpace: (none)
    ClusterSpace: (none)
    BootSectors: (none)
    FSList: (none)
    SelectedFSItem: (none)
    RecoveryTree: (none)
    
    
     
  2. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Code:
    
    --------------------------------------BOJ
    SCAN INFO:
    Error 1117 in HD129: during ReadLba: LBA=0, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:26 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 0 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=64, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:31 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 64 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=128, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:36 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 128 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=192, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:40 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 192 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=256, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:45 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 256 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=320, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:50 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 320 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=384, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:56:56 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 384 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=448, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:57:00 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 448 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=512, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:57:06 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 512 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Ignore
    ---
    Error 1117 in HD129: during ReadLba: LBA=576, CHS=-1x-1x-1, Cnt=64
    ---Error handler entered at 10/26/2007 6:57:10 PM---
    Error: NotifyException
    Message: Error 'Unknown error (1117)' while reading sector 576 on drive HD129:
    Info: FAT:28
    Address: 004D5008 
    
    004D4BEE-000D3BEE 004D4FE5-000D3FE5 0058C87F-0018B87F 0058CCE9-0018BCE9 006586AE-002576AE 0041B536-0001A536 0043A941-00039941 0043CD9D-0003BD9D 0043CB83-0003BB83 0044FBF6-0004EBF6 004585C0-000575C0 0065AB92-00259B92 
    Action: Cancel
    ---
    TIMECHECK: Scan took 12:00:50 AM seconds
    
     
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I`m sorry, but your hard drive has had it. :(

    Other than spending a great deal of money on professional data recovery, I don`t think there`s a lot you can do.

    Your should be able to rma the drive. However, they`ll probably want you to run the diagnostic utility on it first.

    If you can`t find it, take a look at this thread HERE.

    Regards Howard :)
     
  4. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Hey,

    So there is no chance of recovery? What do you think is wrong with it? How do I RMA it, and do you know if it costs anything for shipping? I really want to get that 500 gigs worth of data off of it though :S There is a lot on there that I need.

    Thanks for the help!
     
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    First, see if you can run the diagnostic utility on the drive and see what it comes up with.

    If the drive has indeed failed, then you`ll have to consider your options.

    One is professional data recovery, which can cost an arm and a leg.

    Or, you can just put it down to experience and contact the drive manufacturers website and ask about and RMA.

    Regards Howard :)
     
  6. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Odd,

    I jiggled a few wires (very little at that, i barely touched it), and it seemed to detect it better for a little. I'm trying to run a backup now, but its crashing every little while.

    And what do you think the issue was? If it was just the mft, couldn't that be repaired? Maybe it just ran out of space or something?
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Ok, try a new cable and see if that helps.

    If not, run the hard drive diagnostic utility, that should tell you whether there is an actual problem with the drive.

    Let us know the results.

    Regards Howard :)
     
  8. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    yeah, my computer crashed midway (completely locked uP) and wouldn't boot into windows (i would get the loading logo and then hit a blank screen) until I took out the bad drive....

    So odd. But if i was at least able to access it for a little while, does that mean that some of the data is still there?
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I`ve no doubt the data is still there. the questions is, can it be salvaged without having to go through professional data recovery. I don`t know the answer to that, but it doesn`t seem very likely.

    You really need to run those HDD diagnostics, then at least you`ll have an idea of what the problem is or isn`t.

    Regards Howard :)
     
  10. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Yeah, ill try plugging in the sata cable again in a little while and see if I can boot. Actually, before i tweaked those wires the first time I ran "hdd regenerator", but it kept coming up with bad sectors. I don't know how loing it was supposed to run for, but i got impatient.

    Maybe it re-magnetized the disk for a little while, but then it wore off or something which is what caused the crash? I wonder if i were to let it run for a lot longer if I could have it work properly for long enough to get all the necessary data off.....
     
  11. Rik

    Rik Banned Posts: 4,985

    Howard is right, i have encountered hard drives failing like yours is. It's next to impossible to get the data off it intact and often it will cause corruption to other drives.

    The type of fault you are experiencing is usually caused by a faulty ic on the drives pcb. Overheating is the most common cause for that. You seem to have a fair few hard drives. Did you provide adequate cooling for them? If not, then others may well suffer the same fate.
     
     
  12. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Normally the temperatures are fine, but it does seem to be a bit hot right now. From what my computer tells me, the drives are at about 48C. Is that too hot? If I were to cool them down first, would I be able to recover data? Having one or two files corrupt isn't too big of an issue, since i'm trying to move them on to a clean drive anyways. No system files, just data.

    How much do an arm and a leg cost anyways?
     
  13. Rik

    Rik Banned Posts: 4,985

    Its not too hot, but i personally wouldn't like to run my hdds at a temperature like that. Sata's hate heat more that ata's and i run ata's.

    Personally, I'd say 48 degrees is way to hot. But thats just my opinion.

    As an example, i had a hdd running a 45 degrees, so i pulled my pc apart and mounted the drive on a hdd cooler just to be on the safe side.

    [​IMG]
    You can see it in this picture, with the 2 small fans on it. (clickable thumbnail)
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,981   +168

    My internal drives are all running 32C... The 7 drive bay sits in the front of the case with a 120mm intake fan in front of them. There are 2 main types of hard drive failures, electrical and mechanical. PCB failures are the easiest to recover data from. You swap the bad PCB with a good one of the same model drive
     
  15. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    maybe ill look into cooling these things. Sounds like a good idea, but id prefer to get the data back first ;)

    What is a pcb anyways, and how would I swap it?
     
  16. Rik

    Rik Banned Posts: 4,985

    The pcb is the printed circuit board on the hard drive. Swapping it is a very bad idea as the only way to do it is to buy an identical hard drive and do it that way, you will not be able to get just the pcb.

    You could potentially end up with 2 dead drives by trying that.
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,981   +168

    It's not a bad idea for us who have boxes of old bad hard drives... and the majority of them are Western Digital drives. It is a simple thing to swap the boards, another difficult thing to find a similar board to swap. A couple of screws and usually one connector is all there is to it. A data recovery service would do this
     
  18. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    any idea how much they charge to do this? and if the drive will work after that?
     
  19. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I think we`re jumping the gun here a little talking about pcb`s. We don`t know if it is a pcb issue.

    I strongly recommend for the umpteenth time, that you test your hard drive with the manufacturers diagnostic utility.

    It is my opinion that the hard drive itself is faulty. This may or may not be caused by the pcb.

    As for data recovery charges, just Google.

    Regards Howard :)
     
  20. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Hey,

    How am I supposed to run the utility if I can't get into windows as long as the bad drive is plugged into my sata port? It gets past the windows logo and then blanks out, even though the OS is on a different physical hdd.


    And odd, I just did a chkdsk, and it says there are no bad sectors now?

    Code:
    
    F:\>chkdsk
    The type of the file system is NTFS.
    Volume label is Other Disk.
    
    WARNING!  F parameter not specified.
    Running CHKDSK in read-only mode.
    
    CHKDSK is verifying files (stage 1 of 3)...
    File verification completed.
    CHKDSK is verifying indexes (stage 2 of 3)...
    Index verification completed.
    CHKDSK is verifying security descriptors (stage 3 of 3)...
    Security descriptor verification completed.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    
     437186200 KB total disk space.
     409415232 KB in 15982 files.
          8068 KB in 915 indexes.
             0 KB in bad sectors.
        156848 KB in use by the system.
         65536 KB occupied by the log file.
      27606052 KB available on disk.
    
          4096 bytes in each allocation unit.
     109296550 total allocation units on disk.
       6901513 allocation units available on disk.
    
    
     
  21. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    The diagnostic utility will run from either a floppy disk or if it`s an ISO version, can be burned to cd.

    You would then boot from either the floppy or cd. It runs independently of windows.

    Regards Howard :)
     
  22. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    Ok,

    I bought an external case, and I can mount it now and view the file structure and copy a few files, but a lot of them won't copy (cyclic redundancy check).

    I tried running maxblast, but it said "failed to read from secor xxx of hard drive"

    Any ideas? What could I use to get the data back? I was running "getdataback for ntfs", and it was working for a while, but then I got bsod pointing to ntfs.sys.

    Cheers!
     
  23. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Other than using a professional data recovery service, I think you`re screwed mate. The hard drive is just too far gone to use any recovery software. :(

    Regards Howard :)
     
  24. Rik

    Rik Banned Posts: 4,985

    Put simply, it's a dodo!
     
  25. Bluemouse

    Bluemouse TS Rookie Topic Starter Posts: 405

    eh, i can pull some data off of it when I connect though, i don't understand. Is it just bad sectors? I could re-magnetize those or something couldn't I? If I can pull some data off manually, couldn't a file recovery program get more than that? And why does chkdsk give me 0 bad sectors now? (I accidentally posted the results of the chkdsk on the last post of the first page). I really, really don't want to lose 500 gigs of data ;)
     
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