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Bad_pool_caller ndis.sys STOP: 0x000000c2 (0x00000007, 0x00000cd4)

By rosagio
May 9, 2010
  1. hello,

    I have a recurent problem: bleu screen
    but
    - my video card driver is update
    - my hard disk is recent
    - i have check my memory (ok)
    -my wifi card driver is update
    -scan ok whith spybot and Malwarebytes' Anti-Malware

    the only thing I have a pci card com/parallel ports that I have desactivate (in manage menu) because the driver is not already install (i will find the good one!)

    I'm on XP sp3 with updates
    Have you an idea of the cause of that bleu screen?????
    Thanks a lot for your help
    Rosagio
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Your error 0xC2 and these are caused by faulty drivers of buggy softwware. In your circumstance it is the driver pcandis5.sys and it's an NDIS driver related to your networking hardware, the vendor is PCAUSA (http://www.pcausa.com/).

    There is also a trojan that goes by this name so do a security scan first before updating your network drivers.
     
  3. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Remove the inactive PCI card ?
     
  4. rosagio

    rosagio TS Rookie Topic Starter

    hello route44,

    first thank for your answer!

    can you explain what driver may i must update?
    what is networking hardware?? wifi card??ethernet card???
    mother card???
    @ rosagio
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Is this a prebuilt system and if so who built it?
     
  6. rosagio

    rosagio TS Rookie Topic Starter

    hello Route44 ,

    no it's a classic XP pro sp3
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    So you had a friend build it? Prebuilt means HP, Dell, Gateway, etc. built it and you purchased it from a store or online.
     
  8. rosagio

    rosagio TS Rookie Topic Starter

    excuse me but my english is bad (i'm french)

    what do you mean??
    my mother car is an asus P5Q deluxe
    and my PC is made with differents componants

    do you know where is the problem???

    Thanks Rosagio
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Let me try to ask this more clearly. Did you or a friend build this system or did you buy it from a company like Dell, Gateway, HP, etc.?
     
  10. rosagio

    rosagio TS Rookie Topic Starter

    I haven't bought my PC from a company like Dell, Gateway, HP, etc.
    but from an assembler and it's me who have install XP Pro SP3 original

    when i open the minidump with BlueScreenView.exe it says that the driver in cause
    is ndis.sys
     
  11. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Answer is still the same... go back to SP2
     
     
  12. rosagio

    rosagio TS Rookie Topic Starter

    It's no a reasonable solution raybay!!!!
     
  13. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Find your make of your internet/wireless card and update their latest drivers.
     
  14. rosagio

    rosagio TS Rookie Topic Starter

    I have the last driver for dlink dwl g520 card
    do i find an update for ethernet card????
    (see the join image)
     

    Attached Files:

  15. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Find the make of your motherboard. Go to their website and find your exact model. Then update the latest drivers for your motherboard.
     
  16. rosagio

    rosagio TS Rookie Topic Starter

    Thanks,

    I have update my motherboard ethernet driver and I'll inform you if everything is OK

    @Rosagio
     
  17. rosagio

    rosagio TS Rookie Topic Starter

    Today i have the same problem
    even i have update my motherboard ethernet driver
    the version of ndis.sys file is the same

    join the BlueScreenView.exe analysis
    and the new dump
     

    Attached Files:

  18. rosagio

    rosagio TS Rookie Topic Starter

    any idea???????
    must i buy a new wireless card?????

    The blue screen appear generally when i access to the web
     
  19. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Your error is 0x000000C2: BAD_POOL_CALLER
    A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.

    The driver cited as the cause of your issues is PCANDIS5.sys file belongs to PCAUSA Rawether for Windows (http://www.rawether.net/) if it's legitimate. There have been known trojans by the same name.

    You should be able to see the process in Control Panel > Admin Services > Services. You can stop it from there but it's not a visible service. It's a NDIS (Network Driver Interface Specification) protocol driver.

    * Once again we are back to a networking issue.

    Look at this link: http://www.pcausa.com/pressroom/about-pcausa.htm Perhaps contacting their customer support might resolve this issue. Give them the error code and the driver specifically cited.

    * Also, you updated the ethernet drivers; did you update wireless drivers as well?
     
  20. rosagio

    rosagio TS Rookie Topic Starter

    hello Route44,

    yes i have the last version of my wireless drivers...
    my ethernet card is no connected, so the problem come from
    my wireless card, no????
    is a solution to buy an other one???
     
  21. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    I'm wondering if it is the PCANDIS5.sys driver because 0xC2 as stated is due to buggy software or faulty drivers.

    Again:

    The driver cited as the cause of your issues is PCANDIS5.sys file belongs to PCAUSA Rawether for Windows (http://www.rawether.net/) if it's legitimate. There have been known trojans by the same name.

    You should be able to see the process in Control Panel > Admin Services > Services. You can stop it from there but it's not a visible service. It's a NDIS (Network Driver Interface Specification) protocol driver.

    Again we are back to networking/internet. It may not be your card but this software PCAUSA Rawether.
     
  22. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Never seen it as bad drivers... this is commonly hardware error.
     
  23. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Thanks raybay; much appreciated. Your earlier post to remove the offending card may very well be the correct answer.

    rosagio, it could very well be it is your wireless card because updating the drivers aren't working.

    They are not expensive to replace. Go to the person who assmled it and ask them how much it will cost you to replace said card. Often you can find it cheaper and it isn't that hard to install.
     
  24. rosagio

    rosagio TS Rookie Topic Starter

    Hello,

    I have changed my wifi card (USB) and the result is still the same

    ndis.sys error (blue screen BAD_POOL_CALLER)

    see minidump file join

    I have decrease the cpu frequency (+3%->-1%)
    but I don't understand the problem????????????????????
    ANY IDEA?????

    Rosagio
    motherboard P5Q deluxe
     

    Attached Files:

  25. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    See Post #21 because it is another 0xC2 - and these are caused by faulty drivers or buggy software -- and the same PCANDIS5.SYS driver cited as the cause of your issues.

    This is more and more looking like this driver and the software that it belongs to.
     
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