Base system driver for Gateway nv55s missing?

By subflex8
Nov 29, 2013
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  1. Hey guys ik that normally the system base driver is a smart card that isn't being recognized but I cant seem to find the drivers for 2 base system drivers. the one driver has hardware id's of

    PCI\VEN_14E4&DEV_16BE&SUBSYS_05991025&REV_10
    PCI\VEN_14E4&DEV_16BE&SUBSYS_05991025
    PCI\VEN_14E4&DEV_16BE&CC_088000
    PCI\VEN_14E4&DEV_16BE&CC_0880

    can anyone help me out? ive tried finding the driver on the support page gateway has but

    I couldnt find it.
  2. subflex8

    subflex8 Newcomer, in training Topic Starter

    I also cant seem to geet my intell chipset installed both from my manufacturer and lintel's site. it says I dnt meet the minimum system requirements....
  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,285   +155

    What's the make/model of your computer or motherboard?

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Click the Upload a File button to upload and attach the file to your next post
  4. subflex8

    subflex8 Newcomer, in training Topic Starter

    Okay this is what I got

    Base System Device PCI\VEN_14E4&DEV_16BE&SUBSYS_05991025&REV_10\4&211965BF&0&0220 The drivers for this device are not installed.

    Base System Device PCI\VEN_14E4&DEV_16BF&SUBSYS_05991025&REV_10\4&211965BF&0&0320 The drivers for this device are not installed.

    Attached Files:

  5. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,285   +155

    You have a Gateway NV55S? That's the Broadcom card reader. You can download the driver from Gateway support site
  6. subflex8

    subflex8 Newcomer, in training Topic Starter

    Okay thanks! but can you explain why I cant update my Intel chipset drivers?
  7. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,285   +155

    Your chipset is a mystery. You have a Gateway NV55S? Because altho Gateway site for your mode shows Intel drivers, you don't have any Intel chips! You have an AMD chipset (not Intel).

    Here's the System Device section of your DxDiag report. Look at the Device IDs. They start PCI\VEN_xxxx where xxxx is the four character vendor ID. AMD vendor ID=1022 and Broadcom=104E
    > AMD device ID strings start PCI\VEN_1022
    You have a few Broadcom chips too (their Device IDs start PCI\VEN_14E4)
    Code:
    --------------
    System Devices
    --------------
    	Name: Qualcomm Atheros AR5B97 Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_002E&SUBSYS_660311AD&REV_01\4&2B9C640A&0&0028
      Driver: C:\WINDOWS\system32\DRIVERS\athrx.sys, 3.00.0000.0128 (English), 6/2/2012 06:31:32, 2935808 bytes
      Driver: C:\WINDOWS\system32\drivers\vwifibus.sys, 6.02.9200.16384 (English), 7/25/2012 18:27:54, 24064 bytes
     
    	Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_05991025&REV_11\3&2411E6FE&0&A3
      Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 6.02.9200.16384 (English), 7/25/2012 21:00:55, 17136 bytes
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
      Driver: n/a
     
    	Name: Base System Device
    Device ID: PCI\VEN_14E4&DEV_16BF&SUBSYS_05991025&REV_10\4&211965BF&0&0320
      Driver: n/a
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&0&C6
      Driver: n/a
     
    	Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_05991025&REV_11\3&2411E6FE&0&B2
      Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 79192 bytes
      Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 498008 bytes
      Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 623448 bytes
     
    	Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_05991025&REV_11\3&2411E6FE&0&9A
      Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 79192 bytes
      Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 498008 bytes
      Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 623448 bytes
     
    	Name: Broadcom NetLink (TM) Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_16B5&SUBSYS_05991025&REV_10\4&211965BF&0&0020
      Driver: C:\WINDOWS\system32\DRIVERS\k57nd60a.sys, 14.08.0001.0011 (English), 6/2/2012 06:31:37, 425472 bytes
     
    	Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_14E4&DEV_16BC&SUBSYS_05991025&REV_10\4&211965BF&0&0120
      Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 6.02.9200.16654 (English), 6/28/2013 22:15:54, 195416 bytes
      Driver: C:\WINDOWS\system32\DRIVERS\dumpsd.sys, 6.02.9200.16654 (English), 6/28/2013 22:15:47, 125784 bytes
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&0&C7
      Driver: n/a
     
    	Name: AMD SMBus
    Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_05991025&REV_13\3&2411E6FE&0&A0
      Driver: n/a
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1705&SUBSYS_05991025&REV_00\3&2411E6FE&0&00
      Driver: n/a
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
      Driver: n/a
     
    	Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_170A&SUBSYS_12341022&REV_00\3&2411E6FE&0&28
      Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/25/2012 21:00:55, 234224 bytes
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&0&C0
      Driver: n/a
     
    	Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&2411E6FE&0&20
      Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/25/2012 21:00:55, 234224 bytes
     
    	Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_05991025&REV_11\3&2411E6FE&0&A5
      Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 6.02.9200.16461 (English), 11/19/2012 20:56:27, 27136 bytes
      Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 498008 bytes
      Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 623448 bytes
     
    	Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&0&A4
      Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/25/2012 21:00:55, 234224 bytes
     
    	Name: High Definition Audio Controller
    Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_05991025&REV_01\3&2411E6FE&0&A2
      Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16384 (English), 7/25/2012 18:27:36, 71168 bytes
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&0&C1
      Driver: n/a
     
    	Name: Base System Device
    Device ID: PCI\VEN_14E4&DEV_16BE&SUBSYS_05991025&REV_10\4&211965BF&0&0220
      Driver: n/a
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
      Driver: n/a
     
    	Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_05991025&REV_11\3&2411E6FE&0&B0
      Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 6.02.9200.16461 (English), 11/19/2012 20:56:27, 27136 bytes
      Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 498008 bytes
      Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 623448 bytes
     
    	Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_05991025&REV_11\3&2411E6FE&0&98
      Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 6.02.9200.16461 (English), 11/19/2012 20:56:27, 27136 bytes
      Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 498008 bytes
      Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 6/30/2013 17:42:09, 623448 bytes
     
    	Name: AMD Radeon(TM) HD 6520G
    Device ID: PCI\VEN_1002&DEV_9647&SUBSYS_05991025&REV_00\3&2411E6FE&0&08
      Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1253 (English), 9/18/2012 04:15:48, 10316800 bytes
      Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 9/18/2012 02:10:44, 53248 bytes
      Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6268 (English), 9/18/2012 02:12:42, 370688 bytes
      Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.0924 (English), 9/18/2012 02:25:10, 6676992 bytes
      Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0363 (English), 9/18/2012 02:41:46, 4268544 bytes
      Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0023 (English), 9/18/2012 02:36:28, 120320 bytes
      Driver: C:\WINDOWS\system32\atiicdxx.dat, 4/12/2012 15:30:10, 637743 bytes
      Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 9/18/2012 02:13:44, 56320 bytes
      Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 9/18/2012 02:13:38, 56320 bytes
      Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1106 (English), 9/18/2012 02:13:34, 540672 bytes
      Driver: C:\WINDOWS\system32\atiumd6a.cap, 9/18/2012 02:40:14, 3150560 bytes
      Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 9/18/2012 02:36:10, 21504 bytes
      Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 9/18/2012 03:03:54, 163840 bytes
      Driver: C:\WINDOWS\system32\ativvsva.dat, 10/18/2012 01:52:18, 157144 bytes
      Driver: C:\WINDOWS\system32\ativvsvl.dat, 10/18/2012 01:52:10, 204952 bytes
      Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1126 (English), 9/18/2012 02:38:00, 239616 bytes
      Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1126 (English), 9/18/2012 02:38:52, 534528 bytes
      Driver: C:\WINDOWS\system32\atiedu64.dll, 6.14.0010.2514 (English), 9/18/2012 02:36:06, 59392 bytes
      Driver: C:\WINDOWS\system32\atidemgy.dll, 2.00.4644.2971 (English), 9/18/2012 02:39:04, 442368 bytes
      Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.11774 (English), 9/18/2012 04:07:00, 24854528 bytes
      Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1741 (English), 9/18/2012 03:01:56, 16034304 bytes
      Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1741 (English), 9/18/2012 03:02:20, 51200 bytes
      Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1741 (English), 9/18/2012 03:02:10, 44544 bytes
      Driver: C:\WINDOWS\system32\atipblag.dat, 10/18/2012 01:52:06, 3917 bytes
      Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6268 (English), 9/18/2012 02:11:22, 103936 bytes
      Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6268 (English), 9/18/2012 02:11:40, 129536 bytes
      Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6268 (English), 9/18/2012 02:13:10, 17920 bytes
      Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6268 (English), 9/18/2012 02:13:00, 41984 bytes
      Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 10/18/2012 01:52:06, 118784 bytes
      Driver: C:\WINDOWS\system32\atiapfxx.blb, 9/18/2012 03:05:04, 270536 bytes
      Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0451 (English), 9/18/2012 02:26:08, 7052288 bytes
      Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.0924 (English), 9/18/2012 04:17:28, 5540008 bytes
      Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0363 (English), 9/18/2012 02:33:22, 4753408 bytes
      Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 9/18/2012 02:13:32, 56832 bytes
      Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 9/18/2012 02:13:28, 56832 bytes
      Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 6.14.0010.1106 (English), 9/18/2012 02:13:22, 368640 bytes
      Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 9/18/2012 02:31:50, 3187136 bytes
      Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 10/18/2012 01:52:18, 157144 bytes
      Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 10/18/2012 01:52:10, 204952 bytes
      Driver: C:\WINDOWS\SysWOW64\ati2edxx.dll, 6.14.0010.2514 (English), 9/18/2012 02:35:58, 43520 bytes
      Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.11774 (English), 9/18/2012 03:38:36, 20445696 bytes
      Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0451 (English), 9/18/2012 02:41:40, 6430208 bytes
      Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1741 (English), 9/18/2012 02:57:18, 13605888 bytes
      Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1741 (English), 9/18/2012 03:02:18, 46080 bytes
      Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1741 (English), 9/18/2012 03:02:08, 44544 bytes
      Driver: C:\WINDOWS\SysWOW64\atipblag.dat, 10/18/2012 01:52:06, 3917 bytes
      Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6268 (English), 9/18/2012 02:11:12, 83456 bytes
      Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6268 (English), 9/18/2012 02:11:32, 109568 bytes
      Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6268 (English), 9/18/2012 02:12:52, 33280 bytes
      Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6268 (English), 9/18/2012 02:13:06, 14848 bytes
      Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 9/18/2012 03:05:04, 270536 bytes
      Driver: C:\WINDOWS\atiogl.xml, 8/2/2012 12:34:50, 38316 bytes
      Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 10/18/2012 01:52:22, 51200 bytes
      Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 10/18/2012 01:52:26, 332800 bytes
      Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6268 (English), 9/18/2012 02:13:06, 14848 bytes
      Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1140 (English), 9/18/2012 02:43:46, 1112064 bytes
      Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1140 (English), 9/18/2012 02:45:32, 927744 bytes
      Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 9/18/2012 03:19:16, 160256 bytes
      Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 9/18/2012 03:19:40, 184832 bytes
      Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 9/18/2012 03:09:08, 149504 bytes
      Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 1.00.0000.0001 (English), 9/18/2012 03:09:40, 184320 bytes
      Driver: C:\WINDOWS\system32\coinst_8.982.10.6.dll, 1.00.0004.0007 (English), 9/18/2012 03:01:18, 70144 bytes
     
    	Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&0&C5
      Driver: n/a
     
    	Name: Standard SATA AHCI Controller
    Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_05991025&REV_00\3&2411E6FE&0&88
      Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 6.02.9200.16384 (English), 7/25/2012 21:00:55, 77552 bytes
     
    	Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_1714&SUBSYS_05991025&REV_00\3&2411E6FE&0&09
      Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16384 (English), 7/25/2012 18:27:36, 71168 bytes
    
    In Device Manager, under System Devices look for a couple of the AMD chips. Rt click Properties->Driver tab. Is driver provider AMD? What's the driver date and version?
  8. subflex8

    subflex8 Newcomer, in training Topic Starter

    The only driver that I see that has amd in its name is the amd smbus and the driver version is 6.2.9200.16384 but the driver provider is Microsoft. and I got the broadcom card reader driver keeps saying something is interrupting it's wizard from installing the driver. if want, I have team viewer if you want to utilize that so you can better explore the issue......
  9. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,285   +155

    1) Best I can tell, after some searching online, most of those AMD chips on your motherboard run with the generic drivers from M$

    Re; the graphics chips: AMD support site has an "autocheck" feature so you can check to assure the latest graphics driver

    2) As to the Broadcom Reader issue,
    > Are you sure you downloaded the version for your 64bit OS?
    > Also try saving the file, right click as Run as Admin

    /* EDIT */
    So, other then the card reader, are your other devices working OK?
  10. subflex8

    subflex8 Newcomer, in training Topic Starter

    Yeah the other devices work fine, the card reader does too, but in the devise manager, the card reader comes up as a base system device because of the missing drivers and I'm not sure what to do cuz I've tries everything, I saved the setup files and ran as admin but it still comes up with an error that says that the system does not meet minimal requirements.
  11. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,285   +155

    I just looked at the driver download from Gateway. Talk about "non-obvious"... Have you tried running the Setall.bat file? Try that one. It invokes setup.exe with some parameters (that maybe will make a difference?) Let's see what happens


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