Hi all, Just wanted to alert the community and relate to the community a 'beware' of the bait and switch and also of the bait and then not have the item advertised that has been going on a bit lately at your local Best Buy. It has happened to me now on more than 1 occasion here in San Antonio and I'm sure it is also going on elsewhere as well. First, it was a Targus chill pad that they advertised and pictured in their Sunday ad and then try to slip in a different one when you got to the store. What made it even worse was that all they did was try to blame the substitution on the manufacturer sending the wrong one and on and on. Nothing but making excuses and passing the buck was all I heard. Of course the manufacturer was not there to dispute Best Buy's claim and even though the manufacturer did not place the ad, that doesn't matter, they were still to blame Then, Best Buy had a laptop that they advertised and when you got to the store they said that they had already run out, but I have this one over here...yeah, we all know how that goes. For thiis and other reasons I, myself, will not be taking my business to Best Buy anymore because of this sorry practice and this sorry experience which was made even worse when I caught them in it and by how they responded to it by making excuses. passing the buck, and by blaming the manufacturer who had nothing to do with placing the ad, stocking the shelves, or handling the situation. To not fess up and to not stand up and accept the responsibility for the situation has made Best Buy look even lower in my eyes. No wonder as to why they are hurting financially these days if this is how they treat their customers and address problems that they themselves created. I just wanted to alert everyone to this practice and state that the only way we will end this and the only way we will be heard is to call them on it and avoid lettting them take us for granted.