TechSpot

Black-out and random restarts are killing me.

By Xyxoz
Dec 25, 2006
  1. Hello everyone and thank you for the support you've given me in the past.
    I've explained my black-out problem long ago, and I've done a good hardware switch to try and solve the problem, but unfortunately it's not over yet.

    Before I switched any hardware I had this setup:
    Motherboard, that I don't know the manufacturer of
    Pentium 4 Northwood 3,2GHz
    ATI Radeon 9800 Pro 256mb
    2x 512 Kingston Valueram PC3200
    7200rpm Seagate 120gb
    400W Matrox PSU
    Zalman 7000B-LED CPU-cooler

    And every now and then I experienced a black-out. It could happen daily or a couple of times a week. In any program or game that would load my graphics card heavily, it went black irregularly. The sound stopped playing as well, but the lights in num lock were still on. The only thing I could do was to power off my computer and turn it on again.

    Then I switched a lot of hardware, a few parts at once, and I now have this setup:
    AsRock 775Dual-VSTA
    Core 2 Duo E6300 1,86GHz
    ATI Radeon 9800 Pro 256mb
    2x 512 Kingston Valueram PC3200
    7200rpm Western Digital 80gb
    500W Antec Smartpower 2.0
    Zalman CNPS9500 CPU-cooler


    And I had a little hope, that my computer would be fixed. But lately, I faced the exact same problem. Well, actually not the exact same. On this setup it just restarts instead. After the restart I checked the event viewer and fell over this:
    [​IMG]
    It's in danish, but I'll try to translate it for you:

    After I saw that I read a bit about it, but couldn't find the exact same error message at Microsoft, so I tried disabling "Restart automatically on system errors" in advanced system options.
    Now, after disabling that, when my computer would normally have restarted, the screen just went blue and I could see white lines all around the blue screen. And nothing else would happen, just like when my computer went black before. I can take a picture of it next time it happens, if it's necessary.


    Now for the final conclusion.. What is really wrong? The only hardware I haven't switched yet is my RAM and my graphics card, but I can't afford to switch both of them after all of this. So I'll need to know if it's the RAM, the graphics card or something with the software? I've always used the newest graphics drivers by the way, so they're not the problem here.
    I've run Memtest86+ for 5 hours and 40 minutes to be exact, and it didn't find one single error.

    Thanks in advance.. I hope I gave you enough details to find the answer.
     
  2. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    It could be a power supply. Cuz when you get into graphics-intensive games, it loads the power supply as well as the graphics card. RAM seems unlikely, but power supply or maybe graphics card seems the culprit.
    Cheers
     
  3. Xyxoz

    Xyxoz TS Rookie Topic Starter Posts: 31

    All right. But my power supply is definitely strong enough to handle it, so I don't think that's the problem. I guess it's the GFX then.
    Anyone else's point of view?
     
  4. DonNagual

    DonNagual TechSpot Ambassador Posts: 2,404

    Well, you have done a pretty good job of troubleshooting! lol. You have replace just about EVERYTHING! :)

    Assuming that whatever was causing your problem in the old system is also the same thing causing the problems in your new, the ONLY possibility is your graphics card (since memtest came up with no errors).

    Do you have another graphics card you can use as a test? Borrow one from a friend, or whatever you have to do. This would really help a lot to get to the bottom of your problems.

    Also, you may want some help from someone who can read minidumps. Read this thread here and follow the instructions:
    http://www.techspot.com/vb/topic51365.html
     
  5. Xyxoz

    Xyxoz TS Rookie Topic Starter Posts: 31

    All right thanks a lot both of you. I guess I'll just order a Geforce 7600GT then - owns my current one :)
    But for safety I'll ask that guy about my minidumps.
     
  6. Xyxoz

    Xyxoz TS Rookie Topic Starter Posts: 31

    All right. This is my screen when my computer crashes, attached.
    Another time my screen just went blue without any white lines on it.

    Does this still look like the GFX?
     

    Attached Files:

  7. DonNagual

    DonNagual TechSpot Ambassador Posts: 2,404

    Well, since you have swapped out EVERY other piece but the graphics card and the ram, plus the fact that memtest comes up clean, plus that screenshot, it looks like your graphics card is toast. The only way to be sure would be to try another card in your system or to test your graphics card in another system. If there is any way you can do either of those before buying a new card, that would be best.

    If not, go ahead and buy it, and let's hope you have a working system!
     
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