Black screen and bombs out then I have to reset and log on

[Bonni]

My desktop constantly bombs out, it goes to blackscreen, and then I have to reboot and log on.

I think that perhaps certain programs are outdated, but I do not know how to find the latest, as I am afaid of viruses. I have AVG.

 

[Route44]

If you are afraid you might be infected please see our Virus and Malware Removal forum and read the UPDTAED 8 Step sticky. Follow the instructions and post on that forum with the required logs attached.

 

[Bonni]

DDS LOG

1/9/2010 8:30:37 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/16/2010 12:25:40 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
11/16/2010 12:22:04 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PCIIde
11/16/2010 12:00:08 PM, error: VolSnap [20] - The shadow copy of volume C: was aborted because of a failed free space computation.
11/16/2010 11:54:01 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Volume Shadow Copy service to connect.
11/16/2010 11:54:01 AM, error: Service Control Manager [7000] - The Volume Shadow Copy service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/16/2010 11:53:41 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service VSS with arguments "" in order to run the server: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
11/16/2010 11:34:17 AM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC90.CRT. Reference error message: The referenced assembly is not installed on your system. .
11/16/2010 11:34:17 AM, error: SideBySide [59] - Generate Activation Context failed for C:\DOCUME~1\DERRIC~1.DER\LOCALS~1\Temp\RarSFX0\redist.dll. Reference error message: The operation completed successfully. .
11/16/2010 11:34:17 AM, error: SideBySide [32] - Dependent Assembly Microsoft.VC90.CRT could not be found and Last Error was The referenced assembly is not installed on your system.
11/10/2010 8:22:30 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the lxdnCATSCustConnectService service to connect.
11/10/2010 8:22:30 AM, error: Service Control Manager [7000] - The lxdnCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

MALWARESBYTES ANTI-MALIWARE LOG

Malwarebytes' Anti-Malware 1.46


Database version: 5124

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

2010/11/16 12:18:19 PM
mbam-log-2010-11-16 (12-18-19).txt

Scan type: Quick scan
Objects scanned: 181003
Time elapsed: 12 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\forceclassiccontrolpanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

DDS

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-11-10.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 8/5/2010 9:29:52 PM
System Uptime: 11/16/2010 12:19:57 PM (2 hours ago)

Motherboard: Intel Corporation | | D865PERL
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz | J2E1 | 3191/200mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 37 GiB total, 5.073 GiB free.
D: is CDROM ()
E: is CDROM ()
F: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Ethernet Controller
Device ID: PCI\VEN_8086&DEV_1050&SUBSYS_30208086&REV_01\4&2E98101C&0&40F0
Manufacturer:
Name: Ethernet Controller
PNP Device ID: PCI\VEN_8086&DEV_1050&SUBSYS_30208086&REV_01\4&2E98101C&0&40F0
Service:

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Multimedia Audio Controller
Device ID: PCI\VEN_8086&DEV_24D5&SUBSYS_A0008086&REV_02\3&267A616A&0&FD
Manufacturer:
Name: Multimedia Audio Controller
PNP Device ID: PCI\VEN_8086&DEV_24D5&SUBSYS_A0008086&REV_02\3&267A616A&0&FD
Service:

==== System Restore Points ===================

RP15: 8/19/2010 5:36:46 AM - System Checkpoint
RP16: 8/19/2010 6:35:37 PM - Installed Adobe Reader 8.1.2
RP17: 8/20/2010 8:44:19 PM - System Checkpoint
RP18: 8/21/2010 8:48:43 PM - System Checkpoint
RP19: 8/23/2010 4:21:21 PM - Installed Adobe Reader 7.0.8
RP20: 8/23/2010 4:25:53 PM - Installed Microsoft Office Enterprise 2007
RP21: 8/23/2010 4:40:25 PM - Printer Driver Send To Microsoft OneNote Driver Installed
RP22: 8/23/2010 4:41:00 PM - Printer Driver Microsoft Office Document Image Writer Installed
RP23: 8/23/2010 4:41:59 PM - Installed Adobe Photoshop CS2
RP24: 8/25/2010 8:32:19 PM - System Checkpoint
RP25: 8/25/2010 9:12:26 PM - Installed DirectX
RP26: 8/25/2010 9:13:57 PM - Installed Nero 7 Essentials
RP27: 8/28/2010 5:05:29 PM - System Checkpoint
RP28: 8/29/2010 7:03:20 PM - System Checkpoint
RP29: 9/6/2010 7:20:07 PM - System Checkpoint
RP30: 9/8/2010 6:29:22 PM - System Checkpoint
RP31: 9/13/2010 9:51:42 PM - System Checkpoint
RP32: 9/15/2010 7:25:43 PM - System Checkpoint
RP33: 9/17/2010 1:23:14 PM - System Checkpoint
RP34: 9/24/2010 10:18:28 PM - System Checkpoint
RP35: 10/2/2010 7:55:39 PM - System Checkpoint
RP36: 10/5/2010 8:08:56 AM - System Checkpoint
RP37: 10/6/2010 6:53:33 PM - System Checkpoint
RP38: 10/7/2010 7:54:55 PM - System Checkpoint
RP39: 10/11/2010 9:02:31 PM - System Checkpoint
RP40: 10/14/2010 7:42:47 PM - System Checkpoint
RP41: 10/15/2010 8:07:41 PM - System Checkpoint
RP42: 10/16/2010 10:08:53 PM - System Checkpoint
RP43: 10/19/2010 6:02:26 AM - System Checkpoint
RP44: 10/20/2010 8:20:48 PM - System Checkpoint
RP45: 10/25/2010 3:51:38 PM - System Checkpoint
RP46: 10/27/2010 8:34:15 AM - System Checkpoint
RP47: 10/28/2010 5:26:27 PM - System Checkpoint
RP48: 10/30/2010 7:12:11 AM - System Checkpoint
RP49: 10/31/2010 6:05:34 PM - System Checkpoint
RP50: 11/3/2010 8:28:41 PM - System Checkpoint
RP51: 11/5/2010 12:12:12 PM - System Checkpoint
RP52: 11/7/2010 8:52:18 PM - System Checkpoint
RP53: 11/10/2010 4:42:26 PM - System Checkpoint
RP54: 11/15/2010 10:43:28 AM - Software Distribution Service 3.0
RP55: 11/15/2010 3:30:48 PM - Software Distribution Service 3.0
RP56: 11/15/2010 5:51:11 PM - Software Distribution Service 3.0
RP57: 11/15/2010 8:07:52 PM - Software Distribution Service 3.0
RP58: 11/16/2010 10:48:49 AM - Printer Driver Microsoft XPS Document Writer Installed
RP59: 11/16/2010 11:36:25 AM - Avira AntiVir Personal - 2010/11/16 11:34

==== Installed Programs ======================


ABBYY FineReader 6.0 Sprint
Adobe Flash Player 10 ActiveX
Adobe Photoshop CS2
Adobe Reader 7.0.8
Adobe Reader 8.1.2
Apple Mobile Device Support
Apple Software Update
Avira AntiVir Personal - Free Antivirus
Bonjour
DAEMON Tools Toolbar
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB954550-v5)
iBurst Dashboard V2
iBurst Terminal
iTunes
K-Lite Codec Pack 2.80 Full
Lexmark 2400 Series
Lexmark 2600 Series
Lexmark Fax Solutions
Lexmark Toolbar
Lexmark Tools for Office
LightScribe System Software 1.10.27.1
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
mIRC
Mortal Kombat 4
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 7 Essentials
neroxml
Pidgin
QuickTime
QuickTime Alternative 1.70
Real Alternative 1.49
Security Update for Windows Media Player (KB952069)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982665)
Update for Windows XP (KB898461)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
WebFldrs XP
Windows Media Format Runtime

==== Event Viewer Messages From Past Week ========

11/9/2010 8:30:37 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/16/2010 12:25:40 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
11/16/2010 12:22:04 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PCIIde
11/16/2010 12:00:08 PM, error: VolSnap [20] - The shadow copy of volume C: was aborted because of a failed free space computation.
11/16/2010 11:54:01 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Volume Shadow Copy service to connect.
11/16/2010 11:54:01 AM, error: Service Control Manager [7000] - The Volume Shadow Copy service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/16/2010 11:53:41 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service VSS with arguments "" in order to run the server: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
11/16/2010 11:34:17 AM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC90.CRT. Reference error message: The referenced assembly is not installed on your system. .
11/16/2010 11:34:17 AM, error: SideBySide [59] - Generate Activation Context failed for C:\DOCUME~1\DERRIC~1.DER\LOCALS~1\Temp\RarSFX0\redist.dll. Reference error message: The operation completed successfully. .
11/16/2010 11:34:17 AM, error: SideBySide [32] - Dependent Assembly Microsoft.VC90.CRT could not be found and Last Error was The referenced assembly is not installed on your system.
11/10/2010 8:22:30 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the lxdnCATSCustConnectService service to connect.
11/10/2010 8:22:30 AM, error: Service Control Manager [7000] - The lxdnCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

==== End Of File ===========================


Files Infected:
(No malicious items detected)

 

[Bonni]

Thank you Julio, the computer already has not bombed in about 6 hours.
: )

 

[Route44]

Thank you Julio, the computer already has not bombed in about 6 hours.
: )

What was Julio's advice?

 

[Bonni]

Black screen and bombing out

Julio's instructions were to follow - Update 8-step Viruses/Malare prelimanary removal instructions.. It worked, and then the computer crashed and I restored , and now its still bombing out.. going to black screen and switching off completely.
I have updated all the packages, but since the crash, I cannot load any anti-virus, it bombs out halfway through Avira, also all the other programs were there when I restored, but not Avira.

 

[Bonni]

I reloaded Avira again last night and so far the computer has not bombed, its just very slow, how can I speed it up abit? thanx!

 

[Route44]

What is slow, Avira or the system as a whole?

 

[Bonni]

Black screen and bombs out then I have to restart

The whole system is slow, it could be the memory. I have more memory to install, but am not to sure how to do that either, sorry i am IT challenged.:haha:

 

[Route44]

If you can give us as much hardware information as you can especially how much memory you are now running and what you hope to install.

With the slowness of your system it could mean you are still infected.

 

[Bonni]

Definately stil infected, as Avira constantly picks up a Trojan..

 

[Bonni]

TR/Dropper.Gen Trojan

Hi, this is the name of the viruses, and I cant seem to get rid of it.

 

[Bonni]

AppName Iexplore.exe AppVer: 8.0. 6001.18702 ModName acroiehelper.dll
ModVer: 9.4.0.195 Offset: 00001387

What on earth does this mean?
C:\DOCUME~1\DERRIC~1.DER\LOCALS~1\Temp\6cc2_appcompat.txt

 

[Route44]

Your slowness is caused by infections. Go back to my first post and follow those directions.

After you read the Updated 8 Step sticky follow it step by step -- don't skip any steps. Then on that forum (not here) post with the required logs. You'll get excellent help.

 

[Bonni]

Hi, All the steps were followed and the system still bombs, the logs were posted on that post, please refer.

 

[Route44]

Hi, All the steps were followed and the system still bombs, the logs were posted on that post, please refer.

Did you post on the Virus and Malware Removal forum with the required logs attached? The logs are to be attached using the Manage Attacments button.