My son's computer had a virus, so I installed and ran AVG. Now the windows log on screen comes up, but won't load user profiles - it goes to a blank red screen. In safe mode, using the admin log on, I get a blank screen. There are no icons, no start button - nothing!! Can anyone help me solve this?? He's running Windows XP Home with Media Center on a Dell Inspiron E1505.
Blank screen in safe mode after AVG installation
- Thread starter jwingett
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Ididmyc600
Posts: 1,309 +5
Hi
sounds like its still infected, have you followed the 8 step guide.?
Or if you cant do you have a restore facility im sure dell use an inbuilt partition, do a google on restore inspiron e1505
sounds like its still infected, have you followed the 8 step guide.?
Or if you cant do you have a restore facility im sure dell use an inbuilt partition, do a google on restore inspiron e1505
Ididmyc600
Posts: 1,309 +5
yeah 8 step virus removal, see the section in this forum on viruses....
Bobbye
Posts: 16,313 +36
jwingett, does you son have the CD for the operating system? Or does his Dell machine have a recovery console on the machine?
Sounds like he's going to either try to get in through the Recovery Console, or reformat and reinstall the operating system. With the symptoms you are describing, he is not going to be able to run any cleaning programs.
Sounds like he's going to either try to get in through the Recovery Console, or reformat and reinstall the operating system. With the symptoms you are describing, he is not going to be able to run any cleaning programs.
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