Blocked access to anti-virus sites, plus Google redirect

[littlewilson]

Hi...!

I noticed yesterday that links from Google and Yahoo search results on IE were being redirected to junk sites.

Even more frustrating, something is blocking my access to sites like malwarebytes.org and SuperAntiSpyware. I can't access those sites (via any browser, or ping) and I can't update the virus definition files for either scanner.

I've been working this for 24 hours straight already and at this point, it looks like TDSSKiller fixed the redirection issue, at least for now (attached TDSSKiller log). But I really have no idea what to do for the blocked AV site problem.

I have no Malwarebytes or SuperAntispyware logs since I can't get the updated definitions (and running with the old definitions found nothing).

My Java is up to date and I disabled everything I could of my company-installed McAfeee suite before running HijackThis.

Desperate for help...thank you so much!!

 

[Broni]

Please download ComboFix from Here or Here to your Desktop.


**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

• Please, never rename Combofix unless instructed.
• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

NOTE 1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.

• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
• Double click on combofix.exe & follow the prompts.
• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[littlewilson]

Thanks, you rock for the quick response.

Results attached.

 

[Broni]

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\windows\system32\dsdd.dll
c:\windows\system32\drivers\dsvideo.sys
c:\windows\system32\drivers\lvuvc.hs
c:\windows\system32\drivers\logiflt.iad


Folder::

Driver::
dsdd
"dsload"

Registry::

RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[littlewilson]

Latest results attached

 

[Broni]

Looks good

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=====================================================================

Let's see, if you can update MBAM now....

Print these instructions out.

NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

***VERY IMPORTANT! Make sure, you update Malwarebytes before running the scans.***


STEP 1. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

STEP 2.
Post fresh HijackThis log.
NOTE. If you're using Vista, right click on HijackThis, and click Run as Administrator
Do NOT attempt to "fix" anything!


DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[littlewilson]

Unfortunately...still can't access www.malwarebytes.org.

 

[Broni]

Run HJT and checkmark following entries:
- O17 - HKLM\System\CCS\Services\Tcpip\..\{4A395F74-2193-46FC-9E7E-1E2FFCD6A969}: NameServer = 93.188.164.231,93.188.161.72
- O17 - HKLM\System\CCS\Services\Tcpip\..\{A8ADCF0B-45B9-42ED-B749-3D22707D8EF8}: NameServer = 93.188.164.231,93.188.161.72
- O17 - HKLM\System\CCS\Services\Tcpip\..\{D908CAAC-E1C4-4B19-B426-25C3535FBEB6}: NameServer = 93.188.164.231,93.188.161.72
Click "Fix checked" button.

Restart computer and try Malwarebytes again.

 

[littlewilson]

Awesome, awesome, awesome...

MBAM accessible now and ran clean! Logs posted....

 

[Broni]

Excellent

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[littlewilson]

Alrighty, 7+ hours later....Kaspersky is finished! (Actually, I had to manually stop it after the 7 hours of scanning my local hard disk, when it started to move on to networked drives.)

Latest logs attached.

 

[Broni]

Looks good
There are some Combofix leftovers.
If any items listed below are still present on your computer, delete them manually and empty Recycle Bin:
Delete Combofix, Qoobox folders,and Combofix.txt file from C:
Delete Combofix from your desktop

========================================================================

Verify your Java version here: http://www.java.com/en/download/installed.jsp
Update, if necessary.
Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).

=======================================================================

Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[littlewilson]

Everything is perfect; I cannot thank you enough...

 

[Broni]

You're very welcome
Happy surfing