TechSpot

Blue sceeen

By Nibbie
Sep 2, 2007
  1. Hi, I need some help troubleshooting my computer, What the problem is it will crash and go to a blue screen and do a dump, then restart. I have had this problem before and it kept giving me a system 32 error message. That problem was last year but I removed everything on the computer and reinstalled it and everything worked fine untill 2 days ago. Then the crashing started to happen. I use mcaffe virus scan and there fire wall. That seems to work fine and checks out ok. I also use Registry Smart to help fix my system registry, most of the time it will say 2 problems found and then fix them, but I ran registry smart last night after making sure all my windows updates are current. after I restarted the computer I ran registry smart again and it found 47 problems. I fixed them and 10 seconds later I get a blue screen again. It just crashes whenever. I also noticed if I use internet explore 7 it will crash. If I use Mozilla Firefox to get on the net my comp has not yet crashed. Im trying to figure out what the problem is and fix it. Can somebody tell me how to get my system info on my comp so I can post it and other useful info you may need? And I need to figure out how to copy and save my files of error messages if I ever get any?, I was reading another post about zip files and such. and the last thing what is malware? Oh and Im using windows xp, I think sp2 if that helps. Well I hope somebody can lend me a hand, Thanks
    Nibbie
     
  2. Nibbie

    Nibbie TS Rookie Topic Starter

    ok i found it

    Field Value
    Computer
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name GATEWAY_SYSTEM
    User Name Owner

    Motherboard
    CPU Type Intel Celeron, 1700 MHz (17 x 100)
    Motherboard Name Intel Rexburg D845GRG (3 PCI, 1 AGP, 2 DIMM, Audio, Video)
    Motherboard Chipset Intel Brookdale-G i845G
    System Memory 253 MB (PC2100 DDR SDRAM)
    BIOS Type AMI (04/30/02)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Display
    Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
    3D Accelerator Intel Extreme Graphics
    Monitor Gateway EV700C [17" CRT] (1217209921)

    Multimedia
    Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

    Storage
    IDE Controller Standard Dual Channel PCI IDE Controller
    Floppy Drive Floppy disk drive
    Disk Drive ST320410A (20 GB, 5400 RPM, Ultra-ATA/100)
    Optical Drive _NEC NR-7900A (24x/10x/40x CD-RW)
    SMART Hard Disks Status OK

    Partitions
    C: (NTFS) 19092 MB (11338 MB free)

    Input
    Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Mouse Logitech USB WheelMouse

    Network
    Network Adapter Intel(R) PRO/100 VE Network Connection
    Network Adapter Scientific-Atlanta WebSTAR 2000 series Cable Modem (71.237.112.132)
    Modem BCM V.90 56K Modem

    Peripherals
    Printer AGFA-AccuSet v52.3
    Printer HP DeskJet 722C
    USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
    USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
    USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
    USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
    USB Device Logitech USB WheelMouse
    USB Device Scientific-Atlanta WebSTAR 2000 series Cable Modem

    ----------------------------------------------------------------------

    Motherboard
    CPU

    Field Value
    CPU Properties
    CPU Type Intel Celeron, 1700 MHz (17 x 100)
    CPU Alias Willamette-128
    CPU Stepping E0
    Instruction Set x86, MMX, SSE, SSE2
    Original Clock 1700 MHz
    Engineering Sample No
    L1 Trace Cache 12K Instructions
    L1 Data Cache 8 KB
    L2 Cache 128 KB (On-Die, ECC, ATC, Full-Speed)

    CPU Physical Info
    Package Type 478 Pin uPGA
    Package Size 3.50 cm x 3.50 cm
    Transistors 42 million
    Process Technology 6M, 0.18 um, CMOS
    Die Size 217 mm2
    Core Voltage 1.75 V
    I/O Voltage 1.75 V
    Typical Power 63.5 - 66.1 W (depending on clock speed)
    Maximum Power 84 - 88 W (depending on clock speed)

    CPU Manufacturer
    Company Name Intel Corporation
    Product Information http://www.intel.com/products/browse/processor.htm

    CPU Utilization
    CPU #1 0 %
    ------------------------------------------------------------------------------
    CPUID

    Field Value
    CPUID Properties
    CPUID Manufacturer GenuineIntel
    CPUID CPU Name Intel(R) Celeron(R) CPU 1.70GHz
    CPUID Revision 00000F13h
    IA Brand ID 0Ah (Intel Celeron)
    Platform ID 0Eh (Socket 478)
    IA CPU Serial Number Unknown
    Microcode Update Revision 5
    HTT / CMP Units 0 / 0

    Instruction Set
    64-bit x86 Extension (AMD64, EM64T) Not Supported
    Alternate Instruction Set Not Supported
    AMD 3DNow! Not Supported
    AMD 3DNow! Professional Not Supported
    AMD Enhanced 3DNow! Not Supported
    AMD Extended MMX Not Supported
    Cyrix Extended MMX Not Supported
    IA-64 Not Supported
    IA MMX Supported
    IA SSE Supported
    IA SSE 2 Supported
    IA SSE 3 Not Supported
    CLFLUSH Instruction Supported
    CMPXCHG8B Instruction Supported
    CMPXCHG16B Instruction Not Supported
    Conditional Move Instruction Supported
    MONITOR / MWAIT Instruction Not Supported
    RDTSCP Instruction Not Supported
    SYSCALL / SYSRET Instruction Not Supported
    SYSENTER / SYSEXIT Instruction Supported
    VIA FEMMS Instruction Not Supported

    Security Features
    Advanced Cryptography Engine (ACE) Not Supported
    Data Execution Prevention (DEP, NX, EDB) Not Supported
    Hardware Random Number Generator (RNG) Not Supported
    Montgomery Multiplier & Hash Engine Not Supported
    Processor Serial Number (PSN) Not Supported

    Power Management Features
    Automatic Clock Control Supported
    Enhanced Halt State (C1E) Not Supported
    Enhanced SpeedStep Technology (EIST, ESS) Not Supported
    Frequency ID Control Not Supported
    LongRun Not Supported
    LongRun Table Interface Not Supported
    PowerSaver 1.0 Not Supported
    PowerSaver 2.0 Not Supported
    PowerSaver 3.0 Not Supported
    Processor Duty Cycle Control Supported
    Software Thermal Control Not Supported
    Temperature Sensing Diode Not Supported
    Thermal Monitor 1 Supported
    Thermal Monitor 2 Not Supported
    Thermal Monitoring Not Supported
    Thermal Trip Not Supported
    Voltage ID Control Not Supported

    CPUID Features
    36-bit Page Size Extension Supported
    Address Region Registers (ARR) Not Supported
    CPL Qualified Debug Store Not Supported
    Debug Trace Store Supported
    Debugging Extension Supported
    Fast Save & Restore Supported
    Hyper-Threading Technology (HTT) Not Supported
    L1 Context ID Not Supported
    Local APIC On Chip Supported
    Machine Check Architecture (MCA) Supported
    Machine Check Exception (MCE) Supported
    Memory Configuration Registers (MCR) Not Supported
    Memory Type Range Registers (MTRR) Supported
    Model Specific Registers (MSR) Supported
    Page Attribute Table (PAT) Supported
    Page Global Extension Supported
    Page Size Extension (PSE) Supported
    Pending Break Event Not Supported
    Physical Address Extension (PAE) Supported
    Secure Virtual Machine Extensions (Pacifica) Not Supported
    Self-Snoop Supported
    Time Stamp Counter (TSC) Supported
    Virtual Machine Extensions (Vanderpool) Not Supported
    Virtual Mode Extension Supported

    CPUID Registers (CPU #1)
    CPUID 00000000 00000002-756E6547-6C65746E-49656E69
    CPUID 00000001 00000F13-0001080A-00000000-3FEBFBFF
    CPUID 00000002 665B5001-00000000-00000000-00397040
    CPUID 80000000 80000004-00000000-00000000-00000000
    CPUID 80000001 00000000-00000000-00000000-00000000
    CPUID 80000002 20202020-20202020-20202020-20202020
    CPUID 80000003 65746E49-2952286C-6C654320-6E6F7265
    CPUID 80000004 20295228-20555043-30372E31-007A4847

    MSR Registers
    MSR 00000017 0008-0000-0000-0000
    MSR 0000002A 0000-0000-0000-4100
    MSR 0000002C 0000-0000-8A01-FE00
    MSR 0000008B 0000-0005-0000-0000
    MSR 0000019A 0000-0000-0000-0000
    MSR 0000019B 0000-0000-0000-0000
    MSR 0000019C 0000-0000-0000-0000
    MSR 000001A0 0000-0000-0000-00E9
    ----------------------------------------------------------------------------
    CPU Temp (1st check)
    Field Value
    Sensor Properties
    Sensor Type Analog Devices ADM1025 (SMBus 2Dh)
    Motherboard Name Intel D845BG / D845HV / D845PT / D845WN / D845GBV / D845GRG

    Temperatures
    Motherboard 42 °C (108 °F)
    CPU 50 °C (122 °F)
    Seagate ST320410A 42 °C (108 °F)

    Voltage Values
    CPU Core 1.72 V
    Aux 1.51 V
    +3.3 V 3.35 V
    +5 V 5.13 V
    -------------------------------------------------------------------------
    Ist there any other info you would need? thanks for the help.
     
  3. Nibbie

    Nibbie TS Rookie Topic Starter

    ok i got it to crash again, and it gave me this at the blue sceen. ***stop:0X00000050 (0XFFFFBFF8,0X00000000, 0X8054AA32, 0X00000000, I have no idea what this means, does anybody know what a minidump is and how to perform it and save it?? please help.
     
  4. Bosco1

    Bosco1 TS Rookie

    Just as Nibbie, I also recently upgraded from an ASRock mobo, 2.4 Celeron with 1G DDR, to a GeForce 6100/64 bit Dual Core Athlon with 2G DDR2. I conducted a repair vice a new O/S install and only get as far as the Win XP Home Edition logo screen before I get a blue screen with the following stop code:

    ***STOP: 0x0000007E (0x0000005, 0xBA248750, 0xBA4C3450, 0xBA4C3150).

    Everything was working fine prior to the upgrade. Please, if there is anyone that can assist me in getting my system back up and running, I would greatly appreciate it.
     
  5. Nibbie

    Nibbie TS Rookie Topic Starter

    When my computer restarts back up it gives me an error report but I dont know what it means.

    C:\DOCUMENT~1\Owner\LOCALS~1\Temp\WER91c5.dir00\Mini040507-06.dmp

    and also

    C:\DOCUMENT~1\Owner\LOCALS~1\Temp\WER91c5.dir00\sysdataxml

    Can sombody help, I dont know what that means.
     
  6. drpepper55

    drpepper55 TS Member Posts: 65

    Hey, Nibbie...I'm new here but I came here on a lead-in from google on the stop error question that you had...and which I had had. Anyway, long story short...I joined and I wanted to share with you-and apparently others with similar problem- my solution. Hopefully you have xp, as I do, and you can go to a restore point prior to when you started getting these errors. Mine had started about a week and a half ago and I went back to a point from a month ago and bingo...all is well. Best to you, I hope this works for you...Let us know...
     
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