Blue screen at shutdown

[anthonyasael]

Hello,

I've been having a bit of trouble with my Dell Inspiron 1420 recently. Since 2 days, i am getting a blue screen when i try to shut down the computer. It then restarts automatically. I manage to restart in safemode and then shutdown in safe mode. However when i start it again normally, i keep having the same problem and cannot shut down the computer properly. I have not installed any new hardware or software lately. I have run antivirus and registry cleaner. It all didnt help.
HERe is the message i retrieved the " Problem Report and Solution" from Windows:

THANK YOU FOR YOUR HELP. I AM REALLY DESEPERATE, AS I AM REALLY NOVICE IN THIS.

Product
Windows

Problem
Shut down unexpectedly

Date
2/03/2010 11:27

Status
Report Sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2060

Files that help describe the problem (some files may no longer be available)
Mini030210-02.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: f4
BCP1: 00000003
BCP2: 8A444CF8
BCP3: 8A444E44
BCP4: 82250430
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: b302b1ab-fbbb-43f1-9100-4af470701a76

 
Product
Windows

Problem
Shut down unexpectedly

Date
1/03/2010 0:36

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2060

Files that help describe the problem (some files may no longer be available)
Mini030110-02.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: f4
BCP1: 00000003
BCP2: 8A6F0310
BCP3: 8A6F045C
BCP4: 82286430
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

 

[Archean]

Can you please post your minidumps for analysis?

You can find those by going to C:\Windows\minidump (you may need an administrative account to open this folder).

 

[anthonyasael]

I have attached four of them. I believe they are all the same.

thank you !

 

[Archean]

I will get back to you shortly (by editing this same post about the minidump analysis); as I am at work so I need to find some space/time to do this. So far, I can say that one of BSOD's point to certain system components redirecting file operations from protected locations to locations in the user’s path.

However, during this time I would advise that you may consider upgrading your Vista to SP2.