TechSpot

Blue screen at shutdown

By anthonyasael
Mar 2, 2010
  1. Hello,

    I've been having a bit of trouble with my Dell Inspiron 1420 recently. Since 2 days, i am getting a blue screen when i try to shut down the computer. It then restarts automatically. I manage to restart in safemode and then shutdown in safe mode. However when i start it again normally, i keep having the same problem and cannot shut down the computer properly. I have not installed any new hardware or software lately. I have run antivirus and registry cleaner. It all didnt help.
    HERe is the message i retrieved the " Problem Report and Solution" from Windows:

    THANK YOU FOR YOUR HELP. I AM REALLY DESEPERATE, AS I AM REALLY NOVICE IN THIS.

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    2/03/2010 11:27

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2060

    Files that help describe the problem (some files may no longer be available)
    Mini030210-02.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: f4
    BCP1: 00000003
    BCP2: 8A444CF8
    BCP3: 8A444E44
    BCP4: 82250430
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Server information: b302b1ab-fbbb-43f1-9100-4af470701a76


    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    1/03/2010 0:36

    Status
    Not Reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2060

    Files that help describe the problem (some files may no longer be available)
    Mini030110-02.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: f4
    BCP1: 00000003
    BCP2: 8A6F0310
    BCP3: 8A6F045C
    BCP4: 82286430
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
     
  2. Archean

    Archean TechSpot Paladin Posts: 6,059   +76

    Can you please post your minidumps for analysis?

    You can find those by going to C:\Windows\minidump (you may need an administrative account to open this folder).
     
  3. anthonyasael

    anthonyasael TS Rookie Topic Starter

    i have attached four of them. I believe they are all the same.

    thank you !
     

    Attached Files:

  4. Archean

    Archean TechSpot Paladin Posts: 6,059   +76

    I will get back to you shortly (by editing this same post about the minidump analysis); as I am at work so I need to find some space/time to do this. So far, I can say that one of BSOD's point to certain system components redirecting file operations from protected locations to locations in the user’s path.

    However, during this time I would advise that you may consider upgrading your Vista to SP2.
     
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