Hi guys,
So I downloaded something that I believe had a virus in it, and it caused me to begin getting the Blue screen of death with the above error code and driver file.
So I factory reset, but I don't think it wiped all the files, because I am still getting the screen.
I uninstalled the driver associated with the file (Intel Mobile Express Chip set SATA RAID Controller) and that didn't fix it.
I've also tried to run the diagnostic in the BIOS menu and that hasn't fixed it (and it often blue screens while its running).
I want to factory reset it for real, which I suspect it didn't do because I was running it through dell datasafe. I was running the reset that way because, due to another (since fixed) issue, I factory reset my computer about a month ago. Since then it hasn't made any restore points (not sure how that happened) and it was telling me there was nothing to restore from.
I'm on a dell xsp 14 ultrabook running 64 bit windows 7, so I don't have a disk drive, and I don't have an external one, either. I do have a pretty large external hard drive, so if I needed to run something off of that I could.
The blue screen is happening more and more frequenrly and I'm worried it will stop working all together soon.
If anyone can help me, it'd be much appreciated. Thanks.
PS I will upload my minidump info shortly.
So I downloaded something that I believe had a virus in it, and it caused me to begin getting the Blue screen of death with the above error code and driver file.
So I factory reset, but I don't think it wiped all the files, because I am still getting the screen.
I uninstalled the driver associated with the file (Intel Mobile Express Chip set SATA RAID Controller) and that didn't fix it.
I've also tried to run the diagnostic in the BIOS menu and that hasn't fixed it (and it often blue screens while its running).
I want to factory reset it for real, which I suspect it didn't do because I was running it through dell datasafe. I was running the reset that way because, due to another (since fixed) issue, I factory reset my computer about a month ago. Since then it hasn't made any restore points (not sure how that happened) and it was telling me there was nothing to restore from.
I'm on a dell xsp 14 ultrabook running 64 bit windows 7, so I don't have a disk drive, and I don't have an external one, either. I do have a pretty large external hard drive, so if I needed to run something off of that I could.
The blue screen is happening more and more frequenrly and I'm worried it will stop working all together soon.
If anyone can help me, it'd be much appreciated. Thanks.
PS I will upload my minidump info shortly.