Blue screen error message 0x0000124

By ohadbenita
Aug 15, 2008
Topic Status:
Not open for further replies.
  1. Hi All,

    I bought a new Dell Inspiron 1420 with the following specifications :

    Intel® Core™2 Duo mobile processor T5750, 3GB DDR2, 250GB HD.

    When loading vista I get this error with no ability to solve this issue whatsoever.
    I tried re-installing vista, downgrading to XP, updating the bios, updating the drivers.
    Went through Dell's customer care's support personnel without any luck.

    In addition, I ran all the diagnostics software that came with the laptop -
    there's a pre-loaded software that checks all the devices and memory,
    and to be done with I ran windows memory diagnostic.

    All the diagnostic software came with nothing - all tests passed and all came up with nothing.

    I have some dump files which I don't know how to process.

    Can anyone help me shed some light on this issue ?
    Could it be a hardware problem, what is more likely (motherboard, other peripherial ?)

    thanks,
    Ohad.

    Attached Files:

  2. woody1191

    woody1191 Newcomer, in training Posts: 638

    There is only 1 MiniDump in the Zip File, there was other files but they seem to be corrupt.

    Anyway the error is caused by Hardware and the MiniDump cites Hardware as the cause, and it mentions Intel Hardware is at fault if still under warranty I would suggest you get it replaced, I'm guessing only the CPU in your Machine is made by Intel and that seems to be the cause.

    And unluckily the CPU is the most unlikely part to fail in a Computer.
  3. ohadbenita

    ohadbenita Newcomer, in training Topic Starter Posts: 28

    Thanks for the reply Woody

    Do you think there's some test to determine this issue for sure.

    What about the motherboard, isn't it made by Intel ?

    thanks for the info.
  4. woody1191

    woody1191 Newcomer, in training Posts: 638

  5. ohadbenita

    ohadbenita Newcomer, in training Topic Starter Posts: 28

    Sent the laptop to the service company

    After no test was faulty,

    I sent the computer to the service company.

    I'll update in the next days,

    thanks for all the help,
    Ohad.
  6. woody1191

    woody1191 Newcomer, in training Posts: 638

    Ok good luck they will give you a cause possibly, But it does look like Intel Hardware.

    And actually thinking about it you could have a Motherboard failure as another possibility because the Chipset is most likely made by Intel.
  7. ohadbenita

    ohadbenita Newcomer, in training Topic Starter Posts: 28

    That's what I thought too

    They got the computer today,

    I'm guessing a day or two will be enough to determine the failing device,

    thanks again
  8. ohadbenita

    ohadbenita Newcomer, in training Topic Starter Posts: 28

    A few updates and a question

    Hi all again,

    after the laptop came back from the manufacturer's lab,

    they came up with practically nothing regarding hardware issues.

    They re-installed Vista & charged me for it.

    The blue screen still occurs every 10-15 minutes or so.

    After a lot of convincing they will replace my motherboard with a Vostro's 1400.

    my question is whether you think this is a smart move which should solve the problem.

    Could it be something else ?

    thanks,
    Ohad.
  9. ohadbenita

    ohadbenita Newcomer, in training Topic Starter Posts: 28

    Graphics card

    Hi,

    it seems like whenever I try to watch a video,

    the blue screen appears.

    another question though - is the Intel x3100 graphics card integrated with the board ? does it mean that if the graphics card is faulty the whole motherboard needs to be replaced ?

    thanks in advance,
    Ohad
  10. woody1191

    woody1191 Newcomer, in training Posts: 638

    Yes a Graphics Card is built into the Motherboard and normally if that is gone the Whole Motherboard needs replacing.

    It would be a Good Move to do it, Good Luck.
  11. ohadbenita

    ohadbenita Newcomer, in training Topic Starter Posts: 28

    The faulty part was the CPU

    not so common, but still,

    thanks for all your help
  12. woody1191

    woody1191 Newcomer, in training Posts: 638

    No Problem at all

    Certainly not common for the CPU to fault, but the MiniDumps were right in the First Place and My Suggestion was, so good to hear that is sorted :)
  13. AZTKMAN

    AZTKMAN Newcomer, in training

    I Need The Bios Password For Del Inspiron 1420, Please

    My Service Tag Is 1S1PLD1
    Mi Express Service Code Is

    3872708965

    And Thanks And Special To Rustam If You Can Help Me.
     
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