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Blue Screen help please

By buzby
Jan 31, 2006
  1. Ok ive been getting these blue screens everytimne i play a game at random times, at first i narrowed it down to the onboard sound, so i went out and bought a creative labs soundblaster audigy card.....at first all seemed stable, until today it did it again
    i get a message something like code Stop x 00201021010 or something similar.
    Ive zipped up about 3 minidumps for someone to look at. i shall also test memtest tonight, please get back to me if anyone knows how to fix this ;)
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Your minidumps are dated 9/1/06, 12/1/06, and 16/1/06. If these are from before you installed your new soundcard, then they aren`t really of much use.

    Can you supply us with 5 or 6 of your latest minidumps?

    Regards Howard :wave: :wave:
     
  3. buzby

    buzby TS Rookie Topic Starter

    thankyou :)
    oh yeah sorry, i thought they were in order...obviously not
    these 3 are the latest...with new sound card in
    Thanks
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    1 minidump crashes at P17.sys. Your new soundcard driver. It has a bugcheck of D1.

    1 minidump crashes at nv4_mini.sys. your videocard driver. It also has a bugcheck of D1.

    1 minidump crashes at ntoskrnl.exe. Windows boot up kernel. It has a bugcheck of 7F.

    They all reference hl.exe. Half life.

    Update all your drivers.

    Uninstall, and reinstall Half life. Check for any patches that may be available at the games manufacturers website.

    You should also test your ram/hdd/page file as per this thread HERE

    0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

    The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.

    0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

    One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause (many dozen KB articles exist for this error referencing specific hardware failures) and, of these, memory hardware failures are the most common.

    Regards Howard :)
     
  5. buzby

    buzby TS Rookie Topic Starter

    thanks...but im unsure to as what a kernal is..
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Look HERE for an explanation of what kernel means.

    Regards Howard :)
     
  7. buzby

    buzby TS Rookie Topic Starter

    ok right.....im still unsure how the helllll im going to fix this problem, i think ill just buy new parts haha its easier :eek:
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Before you go buying new hardware. Just follow the instructions above first.

    It really isn`t that difficult.

    Regards Howard :)
     
  9. buzby

    buzby TS Rookie Topic Starter

    ok i updated my video drivers, new sound drivers wernt installing from creative labs website and i updated my motherboard bios to the latest.
    i made a memtest bootdisk, but when it boots up, i just seem to get a list of random numbers and letters flickering at me....is this normal? :S
     
  10. buzby

    buzby TS Rookie Topic Starter

    it just crashed again (note only game im playing on pc at the moment is counter-strike, so thats why it will always be hl.exe)
    heres a mini dump,could u let me know what caused it please :suspiciou
     
  11. Jacobi

    Jacobi TS Rookie

    I'm assuming you tried Howard's suggestion of reinstalling all of your Stream/HL/CS software?
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your latest dump crashes with hardware, and references SAVRT.SYS
    Symantec Corporation AutoProtect. It has a bugcheck of 8E.

    Try uninstalling your Symantec/Norton security product, and install the free AVG antivirus programme, and the free Zonealarm firewall.

    You can get them from HERE and HERE

    You should try downloading Memtest86+ again. Maybe there was some corruption the first time. Try a different disk.

    Regards Howard :)
     
  13. buzby

    buzby TS Rookie Topic Starter

    ok i got memtest working, so i left it testing over night whilst i slept, when i woke up it had done 7 pass's and been running for almost 7 hours! and i looked at the status, no errors had been found :suspiciou

    Also i will go back to using AVG antivirus :grinthumb
     
  14. buzby

    buzby TS Rookie Topic Starter

    LATEST events......
    ok i re-installed half-life same thing happened, so i tried a different game, i installed the sims 2, same thing Blue screen just after it loads up, im completly stumped, im begining to think its either the graphics card or the RAM
    i compiled a final zip file of the latest dumps over last...2 or 3 days :confused:
     
  15. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    1 minidump crashes at P17.sys. Your new soundcard driver. It has a bugcheck of D1.

    1 minidump crashes with hardware, and references SAVRT.SYS
    Symantec Corporation AutoProtect. It has a bugcheck of 8E.

    1 minidump crashes with memory corruption. It has a bugcheck of 0A.

    1 minidump crashes at ntoskrnl.exe. Windows boot up kernel. It has a bugcheck of 7F.

    0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

    0x0000000A: IRQL_NOT_LESS_OR_EQUAL

    Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)

    The rest of the bugchecks you already know about.

    Faulty ram/video ram/L2 cache ram of the cpu/underpowerd psu. etc can all cause random crashes. As can overclocking/overheating etc.

    You might also want to check the mobo for bulging, or leaking capacitors. see HERE for further info.

    Regards Howard :)
     
  16. buzby

    buzby TS Rookie Topic Starter

    haha god not another problem to worry about :confused:
    im starting to think im just gonna have to get new ram and graphics card. i cant fix it, ive tried everything. stupid computers :unch:
     
  17. buzby

    buzby TS Rookie Topic Starter

    lame , what else do u suggest howard?
    :(
     
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    What psu do you have?

    I need the make, and wattage.

    Regards Howard :)
     
  19. buzby

    buzby TS Rookie Topic Starter

    is that the power supply?
     
  20. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Yes psu=power supply unit

    Regards Howard :)
     
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