Blue screen help!

By fallonknowles
Dec 24, 2009
  1. hi there can someone help me please!
    i keep getting the blue screen thing on my laptop and i have no idea what it means or what to do.
    when i did the check for solution thing it gave me this message:
    fProblem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA800709B050
    BCP3: FFFFFA800709B050
    BCP4: FFFFFA800647A800
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:

    please get back to me if you can help
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error: 0x0000009F: DRIVER_POWER_STATE_FAILURE
    A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

    We really have nothing to go by to determine which driver or drivers are the cause. So do the following:

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
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