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Blue screen of death

By wazaxib
Sep 19, 2014
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  1. Hello,

    I am wondering if someone can help me. I bought this new PC and I have been having blue screens for a few days without a reason while playing games. after that I checked all I could, checked ram and hdd for errors, registry and other things like that. there was no change in the hardware what so ever. but after all these checks been done, I only had one straight after and then everything was fine.... until now. Just got another one while watching a movie and browsing web.

    any suggestions?

    PC parameters: I5 3,2GHz, 8GBs Ram 1600MHz, 2TB solid HDD, Geforce GTX760, win 7 64x
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here
     
  3. wazaxib

    wazaxib TS Rookie Topic Starter

    Sorry I didnt do it before, but I couldnt upload it - done rar instead of zip file. oh and the error details:

    bccode:34
    20BCP1:0000000000050853
    20BCP2:FFFFF8800358C1A
    20BCP3:FFFFF8800358BA00
    20BCP4:FFFFF88001624B98
    OS 20Version:6_1_7601
    Service20Pack:1_0
    Product:256_1
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Do you use an SSD or regular hard drive, and what is the model? Solid meaning SSD? What is the make of the SSD?
     
  5. wazaxib

    wazaxib TS Rookie Topic Starter

    I attach screen from hardware manager. it is solid, not the spinning one.
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Is it still under warranty?
     
  7. wazaxib

    wazaxib TS Rookie Topic Starter

    Of course it is. PC its 2 months old, why?
     
  8. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    If its still under warranty . Take it back Let them deal with the problem or replace it.
     
  9. wazaxib

    wazaxib TS Rookie Topic Starter

    I rather do it myself... if I give it back, I will have to back up over 1 TB of data... with some help of course :)
     
  10. mailpup

    mailpup TS Special Forces Posts: 6,980   +362

    The advantage of the warranty is that there are no charges for repairs. If you do it yourself, you might void the warranty and you pay for any costs yourself and you still might not fix it. Still, it's up to you.
     
  11. wazaxib

    wazaxib TS Rookie Topic Starter

    I know. So, any ideas? anyone? any help is appreciated.
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You should back up your data anyway. The boot drive is the SSD (64MB)? The Western Digital drive is the 2TB drive, right?
     
  13. wazaxib

    wazaxib TS Rookie Topic Starter

    Boot drive is the big one, 2TB. and 64GB flash drive is just a small backup disk.
     

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