TechSpot

Blue screen on shutdown toshiba laptop

By Pierre99998
Jun 9, 2014
Post New Reply
  1. Hi,

    This problem is kind of weird; Sometimes during shutdown I am getting blue screen error on KS.SYS

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF880070A02CE
    BCP3: FFFFF8800CA49CC0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\060914-45505-01.dmp
    C:\Users\user\AppData\Local\Temp\WER-84318-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I have AVG installed.

    Pls help!

    This is the minidump file (had to rename it to .txt because I wasn't allowed to upload it)
     

    Attached Files:

    Last edited by a moderator: Jun 9, 2014
  2. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    What is the ks.sys file? Can you think of any recent new drivers or software you have installed? This may be the reason you are having these problems. Or the system file it self could be corrupt.
     
  3. Pierre99998

    Pierre99998 TS Rookie Topic Starter

    After googling it, I found out that it's related to video drivers. But there is no update for the laptop's vga.
    Strange thing is that the blue screen doesn't always appear.
     

    Attached Files:

    • ks.jpg
      ks.jpg
      File size:
      84 KB
      Views:
      4
  4. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Dose it appear when you are us certain program,or game? What video chip do you have amd or intel, nivida
     
  5. Pierre99998

    Pierre99998 TS Rookie Topic Starter

    Laptop has the ATI mobile 5145 HD. It appears when the laptop is shutdown (not all the times though) or restarted.
    I've attached a photo on my previous comment. There was no upgrade or anything on the laptop; This seems to have appeared out of the sudden.
    I also have the AVG antivirus along with antimalware bytes installed
     
  6. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Download Drivers , You might try here for drivers. Also I have sen AVG cause this before to.
     
  7. Pierre99998

    Pierre99998 TS Rookie Topic Starter

    I already installed those drivers. AVG support denies that the ks.sys is releated to AVG. Oh well, I am stucked:(
     
  8. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Well I am kinda out here to. Other then maybe uninstalling AVG with their uninstaller. Then try a different anti virus program. The only other thing I can think of. Which can some times be a pain. It a fresh install of your OS. This would fix the system file. Hopefully someone here will have a good Ideal.
     
  9. Pierre99998

    Pierre99998 TS Rookie Topic Starter

    I am trying to avoid reinstalling windows 7..
     
  10. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    That I understand.Like I said I am kinda out of I deals.
     
  11. Pierre99998

    Pierre99998 TS Rookie Topic Starter

    Likewise :(
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Ks.sys can point to about anything including general Windows file corruption. Remove AVG and install and run free Microsoft Security Essentials. Then run SFC /scannow to check for and possibly repair any broken Windows system files
     
    Cobalt006 likes this.
  13. Pierre99998

    Pierre99998 TS Rookie Topic Starter

    I am scared to install Security Essentials
     
  14. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Why? If you don't want to use It. Try Avast. But if you do decide to change the anti virus. Use AVG removel tool. Did you run scf/Scannow command yet to see if this helped?
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You can always re-install any thing else if the troubles continue. If your version of Windows legal and activated properly?
     
  16. riyan harris

    riyan harris TS Rookie

    I think you have installed a pirated windows in your laptop that's why your laptop showing the blue screen . You need to install a genuine windows in your laptop.
     
  17. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    I would rather guess this is why the op did not come back.
     
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Yes Cobalt006,
    I had the same feeling from the beginning of this thread:)
     
    Cobalt006 likes this.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...