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blue screen problem

By norman_k0ng
May 1, 2006
  1. hi all,

    I recently bought a new pc, and once in a while when im using my computer
    it freezes and a blue screen appears...

    my pc specs are:

    -ASRock K8Upgrade Motherboard
    -AMD Sempron 2600+ 1.0Gz
    -512MB RAM
    -GEFORCE FX-5500 256 MB
    -Windows xp pro+SP 2 installed

    Everytime this screen appears it says Machine_Check_Exception
    with an error code 0x0000009c (0x00000004, 0x8054d470, 0xb2000000, 0x00070f0f).

    Any help would be greatly appreciated

    Thank you
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Your bugcheck of 9C means you have some kind of hardware failure.

    0x0000009C: MACHINE_CHECK_EXCEPTION

    This is a hardware issue: an unrecoverable hardware error has occurred. The parameters have different meanings depending on what type of CPU you have but, while diagnostic, rarely lead to a clear solution. Most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking a CPU).

    Check all the things in the above paragraph.

    Go HERE and follow the instructions.

    Regards Howard :wave: :wave:
     
  3. norman_k0ng

    norman_k0ng TS Rookie Topic Starter



    i went through all the instructions you gave me,
    it still don't work....could it be a malfunction in the processor?
    i'm not too familiar with computers so any help would be appreciated thanks
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Yes, it could be the cpu, but it could also be the psu/mobo/ram/video card etc etc.

    It really is a case of ellimination I`m afraid.

    If you`re not comfortable in messing around inside your computer. I suggest you take it to your local pc repair shop and have them look at it for you.

    Regards Howard :)
     
  5. norman_k0ng

    norman_k0ng TS Rookie Topic Starter

    hi could you tell me where the minidump files are located?
    and is it possible for me to send you a few to find out whats wrong?
    thanks :)
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    The minidumps are located in the following directory. C:/windows/minidump

    Whether they will show anything useful is debatable.

    Regards Howard :)
     
  7. norman_k0ng

    norman_k0ng TS Rookie Topic Starter

    i can't seem to find the directory C:/windows/minidump
    could they be located in a different directory?
    thanks :)
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    The minidumps are normally stored on the system root of the hard drive in the folder windows/minidump.

    It could be that your computer isn`t set to write minidupms when it crashes.

    Right click my computer and select properties. Click on the advanced tab and under startup and recovery select settings.

    In the write debugging information box, make sure the overwrite existing file box is unchecked and set to small memory dump(64KB). You can set the directory to where you would like to have the minidumps written, but normally you would leave it set to the %system root%\minidump. Click ok/apply/ok And restart your computer.

    Regards Howard :)
     
  9. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

  10. norman_k0ng

    norman_k0ng TS Rookie Topic Starter

    HI, thanks for your help on this....
    so this is a connection problem between the hardware and motherboard?
     
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