TechSpot

Blue Screen Problems back

By LightningSeed
Mar 29, 2008
  1. Ok i recently had problems installing a new CPU see thread:
    http://www.techspot.com/vb/topic101535.html

    Now it loads and windows in "fine"but i get blue screened randomly with

    IRQL NOT EQUAL OR LESS

    0x0000000A

    The computer also seems to freeze when my gf is using Internet Explorer for Myspace and youtube etc, help would be appreciated guys.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  3. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    I spoke to gigabyte and the tech guy told me that F3 bios version would be ok.

    I ran WinDBG and opened my last crash dump file and this is what came up,

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini032908-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image ntoskrnl.exe, Win32 error 2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
    Debug session time: Sat Mar 29 21:58:21.484 2008 (GMT+0)
    System Uptime: 0 days 0:25:08.180
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image ntoskrnl.exe, Win32 error 2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Loading Kernel Symbols
    ............................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ..................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000000A, {100008, 2, 0, 804e8178}

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *** WARNING: Unable to verify timestamp for Ntfs.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    Probably caused by : ntoskrnl.exe ( nt+11178 )

    Followup: MachineOwner
    ---------

    I cant seem to get the symbols from microsoft as when i download the pack it says the archive is corrupt

    What can i do ?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    The errors don't matter (just ignore them)

    Here's the result:
    Ok is that the latest?

    Also Memtest (7 Passes) doesn't always mean Ram is perfecly good.
    This may still be a Ram fault
     
  5. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    Think i got the symbols thing to work now
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    OK
    Also please use attach (either in Notepad txt, or the Mindump itself)
    This thread will get too big otherwise

    Also how did you get the symbols right ? (I've always wanted to know that)
     
  7. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    Yeh its the latest for my board, found this with the crash dump tool

    See files lower

    What memory is corrupt, ram, mobo, hdd ?
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Doh ! Please read my last post
    .
     
  9. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    ok I'll look at that in a moment. You do the memtest thingo again !

    And inside a new reply press this icon [​IMG] (next to the white smily face)
     
  11. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    Ok i got the paperclip lol, let me know if WinDBG works
     
     
  12. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    Right now i have taken out all my old RAM and put 2 new ones i got today. Will see what happens on that front. Just dont see what would of been wrong with old ones when they worked fine before. Guess i will wait and see if that cures the problem, what else could it be ?

    Also if it is the old ram could that of been the reason for the computer freezing up while on websites that load alot like myspace and youtube even though games like Dawn of War Soul Storm ran fine?

    Just hoping its that simple, though it never is
     
  13. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    Did MemTest record any errors? Why RAM goes it is hard to say, sometimes it just does.
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    How strange, can you please walk me through that !!!
    Where (and how) do I add SRV*DownstreamStore*http://msdl.microsoft.com/download/symbols

    To Windebug ?
    I've drawn a blank (maybe too tired to work it out!)
     
  15. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    I ran memtest on my old ram for about 7 times and nothing came up errored.

    Kim press Ctrl+S and put the path there, also make sure you create the file first lol, like i did maybe put it in the WinDBG program file itself. just replace my file location with yours, click ok and it should work, well thats how mine did.

    Could it be related to the problem i had before getting the CPU to work.

    Im leaving Windows Repair last incase it was ram or is something else fixable rather than having to download all the updates agen.

    Could it also be a driver? My graphics card driver is fine as i just updated it and the problem was still there before and has happened since that update. Could there be a problem with another driver somewhere?

    This problem has really got me.
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Thanks

    I suggested to a member once to download ALL their drivers (into one folder)
    And then go to Device Manager and remove the entire PCI bus !
    This was met with another support member, saying it was too extreme. But at least you will be positive that you have all your drivers installed correctly :)

    By the way, I'd do it in Safe mode, and also check (view-show hidden devices) in Device Manager

    Try that (unless another support member says no !) Maybe be quick !
     
  17. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    I dont think ill try that yet, i will post all my WinDBG files first.

    Did you get WinDBG to work with symbol thing?
     
  18. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

  19. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    View attachment 30489

    Just had another blue screen, all that was open was Task manager and my virus scan was running. Says it was memory corruption agen even though i have changed my RAM, what memory corruption could it be ?
     
  20. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    Froze again but not blue screen, could this be a faulty processor and the memory on the processor is corrupt?

    P.T.O page 2
     
  21. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    Ive just opened more information from the latest dump file in WinDBG and came up with this[/ATTACH]

    could the problem just be as simple as my F-Secure internet security ?

    also looking under windows task manager the fssm32.exe is running at CPU 48 and Mem Usage from 52,000k to 82,000k could this be the reason for my pc freezing when internet explorer is on high usage sites such as myspace and youtube? and could this factor into why my computer blue screens ?

    Only from time to time does it do this like now it is at CPU 00 and Mem Usage 52,000k
     
  22. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

  23. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Still seems like a memory issue
    Even though Memtest recorded no fault, I would suggest either remounting them, or taking one out to test again (if you have two cards)

    Also instead of all the replies to yourself, please use Edit instead. That way I don't receive multiple emails from you.
     
  24. LightningSeed

    LightningSeed TS Rookie Topic Starter Posts: 39

    I doubt it as it happened before i put brand new RAM in and is still happening after. I changed RAM yesturday.

    Would it be worth just doing a Windows Repair anyway just to see if that fixes the problem ?
     
  25. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Even a clean install ! (ie remove the partition)
    I suppose you got the network thingo fixed (as it's now removed)

    Also I must logoff for a while
     
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