Blue Screen Stop 0x0000007E Windows 7

[HairyWoodpecker]

I have a friend whose netbook is having an issue. I'm at her house now, but I will be going home soon. I will be back over to help her tomorrow. Her netbook sometimes has a message that pops up that says that the computer recovered from an error, which it said was 10000007e Bccode. Problem Event Name Blue Screen. I looked up how to turn off automatic restarts so that it would show a blue screen the next time it happened.

The computer couldn't restart, which happened before. It had to try to fix the problem and use system restore. After it did that, it was fine until the blue screen came up again.

The computer turned off and on fine a couple times, and then the blue screen appeared when I turned on the computer.

Again, the computer said it couldn't start and needed to fix problems. It had to use system restore again to get it to start.


This is the blue screen error that I get:

Stop: 0x0000007E (0xc0000005, 0x86c6688E, 0x87A97B4C, 0x87A97730)

ndis.sys - address 86c6688E base at 860B000, datestamp 561c7b66

dumping physical memory to disk: 100


I read the "if you have a blue screen" post. Unfortunately, I cannot create a compressed (zipped) folder on that computer because it won't let me. It gives the error Compressed (zipped) Folder Error. File not found or no read permission.

Her netbook is:
Manufacturer: Acer
Model: AOD270

If someone could please help, I would really appreciate it. Thank you.

 

[Tmagic650]

Let's see what the minidumps show. Go to C:\windows\minidump and select all the .dmp files. Right-click sending these files to a compressed(zipped)folder. Upload this folder as a file to your post

 

[HairyWoodpecker]

Let's see what the minidumps show. Go to C:\windows\minidump and select all the .dmp files. Right-click sending these files to a compressed(zipped)folder. Upload this folder as a file to your post

Thank you for responding. However, I already tried that. I went to C:\windows\minidump on her computer, selected all the .dmp files, right clicked them, and tried to compress them. I received an error message when I tried to do this.

The error message I get is: Compressed (zipped) Folder Error. File not found or no read permission.

I was using her account, which is an administrator account. Any ideas of how I can get by this compressed folder error?

If not, is there any other way that I can get the minidumps for you to see?

I should add that I cannot even open any of the .dmp files because it tells me that I do not have permission to view them.

 

[Tmagic650]

Ndis.sys is a network driver error. See if there are any yellow (!) in the device manager. You can also try to update that NIC driver if you can

 

[HairyWoodpecker]

Ndis.sys is a network driver error. See if there are any yellow (!) in the device manager. You can also try to update that NIC driver if you can

Thank you. I will try to go over to her house sometime later today.

Are there any solutions that I can try to attempt to resolve the compressed folder error? If so, I can try and do something about that, too. If that can be resolved, then I can post the minidumps.

 

[Tmagic650]

Some people just keep trying to post minidumps and suddenly they will compress

 

[HairyWoodpecker]

I talked to my friend, and she is letting me borrow her netbook so that I can do everything you tell me to do here.

I have her computer on, and am looking in the device manager. Nothing is showing up any color, but maybe I need to change a setting or something?

How do I update the Nic driver?

 

[HairyWoodpecker]

Some people just keep trying to post minidumps and suddenly they will compress

I don't know if this will work, but her computer let me copy the files to documents. I'll try to e-mail them to myself, using her computer, and then post the file here. (My e-mail usually compresses files for me). I don't know if it will be in the right format, but let me try that...

Got it -- let's hope this works. Let me know either way...

 

[Tmagic650]

Good job!
Seems like after you did the system restore, a system driver got messed up. It looks like a Broadcom network driver. Do you see broadcom in the device manager?

 

[HairyWoodpecker]

Yes, I see broadcom in the device manager.

 

[Tmagic650]

Remove the Broadcom device and see if a restart will reinstall it

 

[HairyWoodpecker]

Remove the Broadcom device and see if a restart will reinstall it

When I go to uninstall Broadcom from the device manager, should I check the box for "Delete the driver software for this device?"

 

[Tmagic650]

Yes

 

[HairyWoodpecker]

Yes

Okay, I uninstalled it as you suggested. Upon restart it tried to install the driver software, but there was an error. The box that came up was, "Device driver software was not successfully installed. Network Controller -- No driver found."

Oh, I bet I need to connect to the Internet via Ethernet with her computer until it's reinstalled, right?

 

[Tmagic650]

Yes,
Download the Broadcom Lan driver from here:
http://us.acer.com/ac/en/US/content/drivers

 

[HairyWoodpecker]

Thank you. Did it.

 

[HairyWoodpecker]

All right, it has been several days now, and I have not gotten any more blue screens, so I think that the issue is probably resolved. Thank you very much for your help!

I not only posted on this tech forum, but I also posted on several others. I received different advice from different forums, and I'm not sure which thing actually resolved the issue, but I believe it is only fair to include the solutions that were offered on other sites, too -- just in case someone else has a similar issue.

Here is a summary of everything that I was either asked to do or did on my own:

1. I was asked to find the minidumps and zip them together and post them on one of the forums

2. I was asked to remove the broadcom device and its driver, and then reinstall it

3. I also was asked to check to make sure other drivers were up to date

4. I was asked to install a hotfix from Microsoft https://support.microsoft.com/en-us/kb/2528614

5. I was asked to test the hard drive using Seagate Seatools (both tests passed)

6. I was asked to run Memtest86+ for three passes, and there were no errors



Things I've done one my own:

1. I ran CHKDSK

2. I had Sophos, which is my friend's antivirus, scan the computer for viruses. It found and fixed one problem, and then gave me a list of 11 spyware/adware programs that I had it clean from her computer.

3. I ran disk defragmenter

4. I updated her Firefox and Google browsers, and I had it update her extensions on Firefox

5. There were some Windows updates that said they were ready to install yesterday, so I installed those


If the issue comes back, I will let you know. Otherwise, consider it resolved.

Thank you again for your assistance!

 

[Tmagic650]

Thank for coming by and for the update...