TechSpot

Blue Screen, Vista

By sc4s2cg
Mar 2, 2008
  1. Hi everyone,

    I was wondering if the community could help me? I've been getting the blue screen of death for the past 2 weeks now, at least 3-4 times a week, even while I was unhibernating the laptop during class to take notes. I finally got fed up with it yesterday night when the blue screen came up while I was using Vista's back-up software to back my laptop up. I did a virus scan, spyware/adware scan, registry scan, and a scan-disc error check just a couple hours before.

    The following error came up after the blue screen:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 826935C4
    BCP3: 83393BF8
    BCP4: 833938F4
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\Mini030208-01.dmp
    C:\Users\Peti\AppData\Local\Temp\WER-55598-0.sysdata.xml
    C:\Users\Peti\AppData\Local\Temp\WER24DE.tmp.version.txt

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    I would greatly appreciate any help at all,
    sc
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Hi sc4s2cg :wave: Can I say, excellent first post :grinthumb

    Regarding:
    Files that help describe the problem:
    C:\WINDOWS\Minidump\Mini030208-01.dmp

    Can you please attach Mini030208-01.dmp to a new reply
     
  3. sc4s2cg

    sc4s2cg TS Rookie Topic Starter

    Hehe, I try to impress the community with my first posts :p

    Unfortunately, I can't post the file. It's 134 some odd kbs, and the limit here is 100. Does it contain any personal information that I wouldn't want to host on a free-hosting website? If not, I can just host it on "myfreefilehosting.com" and see if that would do it. :)
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Sadly I prefer you do not post it elsewhere

    You could try to Zip it up and hopefully it will then be under the 100K limit
    Mind you, it shouldn't be that big anyway.

    I've had a look around, regarding BCCode: 1000007e
    And it seems that this is a driver issue.
    You may want to update all your drivers (not from MS) but from your computer's manufactures website.
     
  5. sc4s2cg

    sc4s2cg TS Rookie Topic Starter

    Ah, zipping did the trick. It is now only 18 some kbs. :)

    I wonder which driver was causing the issue..
     

    Attached Files:

  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 1 MiniDump:

    Further analyze:

    After updating all your drivers (and testing if it happens again)
    Also please download and Run Memtest on your Ram

    Report back, after doing those two things (if it faults again)
     
  7. sc4s2cg

    sc4s2cg TS Rookie Topic Starter

    Would you recommend to update all drivers my laptop's manufacturer site (HP)?

    Should I also update the BIOS?
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

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