TechSpot

Blue screen

By wacind
Dec 18, 2004
  1. hi

    im using a toshiba laptop with xp home. recently, all of a sudden at no perticular time, i get the blue screen and before i can even read the first word, it restarts my laptop. this has happed before, but recently its happening more frequently. jus to make sure however i tried a system restore, for some reason, the laptop wont let me restore either - it goes through the entire process and then when the computer restarts it says restore was not successful. i have tried many dates and none work

    i dont wanna format my disc unless is the last solution.

    tia
    wacind
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    It sounds like a driver problem to me.

    In order to be able to read the error message you will have to stop your computer from automatically restarting.

    Right click my computer and selct properties, then the advanced tab, and under startup and recovery click settings and uncheck the box that says automatically restart. Also set the write debugging information to none.

    Now when your computer crashes you should receive an error message.

    Pay particular attention to any drivers identified in the stop message.

    Regards Howard :grinthumb
     
  3. wacind

    wacind TS Rookie Topic Starter

    hi Howard
    thanks for your help

    i did what u said, and i was able to read the messege. it said
    "invalid_process_attach_attempt" at the top
    then gave me information describing that it is either a software or hardware problem.

    i dont know if it mentioned any drivers but this the technical information it gave me

    "*** STOP: 0x00000005 (0x00000000,0x858c4b28,0x00000000,0x00000000)"

    hope any of this information is useful

    thanks
    wacind
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

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