Blue screening

By stents
Sep 18, 2013
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  1. I got an alienware m17xr3 laptop
    this the error I get after the blue screen im not over clocking or got good cooling and checked ram dont know what to do
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000088
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80002CB4666
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\091813-34445-01.dmp
    C:\Users\stents\AppData\Local\Temp\WER-41574-0.sysdata.xml
    now not sure if this is related to or because of my charger for the laptop wont charge the battery but will power it also occasionally it will start charging the laptop
  2. stents

    stents Newcomer, in training Topic Starter

    Hapend again same code error and up top ment to say and got good cooling not or got good cooling =p
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,731   +156

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files. Right-click and send them to a compressed(zipped)folder. Upload that folder as a file here
  4. stents

    stents Newcomer, in training Topic Starter

    There u go

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,731   +156

    All 28 minidumps are the same Ntoskrnl.exe with different BUG_CHECK_STRINGS. The hard drive may be corrupted meaning that Windows may have to be installed fresh after a format is done. Is there options to restore the laptop seen when you first start the laptop?
  6. stents

    stents Newcomer, in training Topic Starter

    No nothing prompts me about it or nothing I did just re format and install windows a little bit before this started happening

    my cd drive didint work so I tried installing windows via putting my hardrive in his tower and then putting in my laptop which failed miserably then ultimately bought an external cd drive and installed it in the laptop after re formating it again
    not sure if that info helps
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,731   +156

    "...then ultimately bought an external CD drive and installed it in the laptop after re formatting it again"... So you are still getting these BSOD's?
  8. stents

    stents Newcomer, in training Topic Starter

    That is what I did befor this started happening sorry for the confusion haven't tried that again would if u think it would help and btw tmagic650 ty for your patients with me I want to say that it was about 4 days after I did that I started bsoding
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,731   +156

    So it's either a bios setting or a hardware issure
  10. stents

    stents Newcomer, in training Topic Starter

    Rawr ive reset the bios a few times and turned off the auto overclocking that the laptop does not sure if that rules out
    the bios or not I did just replace the ram to but had the store do it and check them and just tryed running comp with each stick indivudaly both seemed to be working

    so would it be worth reinstalling everything again or that just not a fix for the problem
  11. stents

    stents Newcomer, in training Topic Starter

    Well I guess when it starts it tells me that I could try to recover with a safe mode option it thats what u where talking about earlier but that usualy appears after every crash
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,731   +156

    No, the laptops built-in restore features are presented as the laptop starts to boot up. It requires you to press a key like esc, F1 or maybe F2 or F10 to access the factory restore features
  13. stents

    stents Newcomer, in training Topic Starter

    So I should try that then
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,731   +156

    Yes you should, if you can
  15. stents

    stents Newcomer, in training Topic Starter

    Well f2 is for my boot setup and f11 is my bios. Tried other keys and nothing but a normal boot up. Ive noticed that its crashing on certain video games more then others. Wondering if it could be video card some how. But it will still do it idly
  16. stents

    stents Newcomer, in training Topic Starter

    So I have reinstalled windows still blue bsod's less often tho but seems to do it more on games or video


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