Bluescreen help

By jaygee3d
Apr 4, 2011
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  1. My laptop has a serious BSOD issue. its been happening more frequently, please help. the info is below.

    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80001EBA544
    BCP3: 0000000000000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
  3. jaygee3d

    jaygee3d TS Rookie Topic Starter

    It says there are no files in my minidump folder.
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Enabling Minidump Files

    For XP:

    1. Right click My Computer > click Properties > click Advance tab

    2. The Advance Screen at the bottom right has Error Reporting. Click this on.

    3. Click Enabled error reporting and also check both boxes underneath: Windows operating system and Programs.

    4. Now click Choose Programs and click All Programs. Then click Okay and that screen will close. At the next screen click Okay and that will close.

    5. You are back to the Advance screen. Find the Start up and Recovery which has underneath it System startup, system failure, and debugging information. Click the Settings box.

    6. Another screen will open. You want the System failure section. Enable all three boxes.

    7. Under these boxes is Write debugging information. Choose the option Small memory dump (64kb). Click OK and that screen will close.

    8. Click OK one more time and you'll be finished. Now the ability for your system to write minidumps should be enabled.

    For Windows 7:

    1. Go to the Control Panel, choose 'System And Security', and then click 'System', and then click the 'Advanced System Settings' link.

    2. In the opened window, click the 'Advanced' tab and then inside the 'Startup And Recovery' frame, click the 'Settings' button.

    3. In the opened 'Startup And Recovery' window, there is 'Write Debugging Information' section. You should set the combo-box in this section to 'Small memory dump', and then click 'ok' to confirm the change.
  5. jaygee3d

    jaygee3d TS Rookie Topic Starter

    hope this works.

    Attached Files:

  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Nothing definitive was cited, however due to the fact that you are getting BSODs more frequently and the fact that out of your 6 minidump files there are five different error codes there is a very strong possibility that your issue is with corrupted memory.

    Therefore you’ll need to run Memtest on your RAM for diagnostic purposes.

    1. Go to and download the latest ISO version which is 4.20. It is free and perfectly safe.

    2. Burn ISO to a CD.

    3. Place CD in your drive and reboot with CD in drive. (You might have to place your drive as first bootable in your BIOS) The test will take over.

    There is a Tutorial: How to use Memtest in our Guides and Tutorials forum; follow the instructions. There is a newer version than what is listed; use the newer. If you need to see what the Memtest screen looks like go to reply #21. The third screen is the Memtest screen.

    Step1 - Let it run for a LONG time. The rule is a minimum of 7 Passes; the more Passes after 7 so much the better. The only exception is if you start getting errors before 7 Passes then you can skip to Step 2.

    There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

    If you have errors you have corrupted memory and it needs to be replaced.

    Step 2 – Because of errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.

    * Get back to us with the results.
  7. jaygee3d

    jaygee3d TS Rookie Topic Starter

    I ran the test it says it passed. so what should I do now?
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How many Passes did you run it for?
  9. jaygee3d

    jaygee3d TS Rookie Topic Starter

    it ran 10, then restarted my laptop.
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Since Memtest shows no errors then find the voltage specs of your RAM and compare it to the voltage setting in your BIOS. Do they match?

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