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Bluescreen issue, don't know cause

By cojonez
Dec 2, 2010
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  1. I have a user that has a Dell Latitude E6500 with Windows 7. I ran a full Hardware diagnostics and all pass. I was wondering if you can read the minidump file for me and tell me what is causing it?
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Is there any Check Point software installed on your system?
     
  3. cojonez

    cojonez TS Rookie Topic Starter

    Yes sir there is. Checkpoint Encryption for the Hard Drive.
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Okay, the issue is with the Checkpoint Encryption driver prot_2k.sys

    If you do a search you'll find that there is quite a bit on the net concerning this driver and certain versions of the software causes issues.
     
  5. cojonez

    cojonez TS Rookie Topic Starter

    Thank you sir for your prompt responds. This is very helpful.
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    You're welcome and please keep us updated as to the resolve of this issue.
     
  7. cojonez

    cojonez TS Rookie Topic Starter

    No problem will do!
     

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