Bluescreen issue, don't know cause

[cojonez]

I have a user that has a Dell Latitude E6500 with Windows 7. I ran a full Hardware diagnostics and all pass. I was wondering if you can read the minidump file for me and tell me what is causing it?

 

[Route44]

Is there any Check Point software installed on your system?

 

[cojonez]

Yes sir there is. Checkpoint Encryption for the Hard Drive.

 

[Route44]

Okay, the issue is with the Checkpoint Encryption driver prot_2k.sys

If you do a search you'll find that there is quite a bit on the net concerning this driver and certain versions of the software causes issues.

 

[cojonez]

Thank you sir for your prompt responds. This is very helpful.

 

[Route44]

Thank you sir for your prompt responds. This is very helpful.

You're welcome and please keep us updated as to the resolve of this issue.

 

[cojonez]

No problem will do!