Bluescreen: RAM issue?

[besimz1]

Hi all,
i have been experiencing a problem with a blue screen (Fatal error physical memory dump etc....) the problem started after a while since i bought the computer, it started by unfrequent freezing then the blue screen came up and the pc couldn't last 2 mins without having this error. However I changed the slot of the ram,and things worked out for a gd period of time(about 3 months) then the blue screen error showed up again. I tried a new ram and things worked out. but then i tried the old ram back and it also worked out but then after a while the problem came back.
Note: when i put the ram in one of the slots the pc turns on normally (then blue scren appears) but when i put it in the other it does not even start(no bootup screen or BIOS)
Is this a RAM problem or a motherboard one? Thanks in advance

 

[Mark56]

Note: when i put the ram in one of the slots the pc turns on normally (then blue scren appears) but when i put it in the other it does not even start(no bootup screen or BIOS)

This certainly sounds like a faulty Ram slot. Was this test with the old or new Ram stick.

Try cleaning the contacts on the sticks with a soft pencil rubber (up and down the contacts not from end to end) and blow out the slots with a can of compressed air. Test again.

Could you post your dump files.

Below the reply box click on Go Advanced.Then scroll down until you see a button Manage Attachments. Click on that and a popup-window opens.

Click on the Browse button, find the minidump files you wish to attach on your PC and doubleclick on it. Normally found in C:\Windows\minidump

Now click on the Upload button in the popup. When done, click on the Close this window button.

Enter your message-text, then click on Submit Message.

 

[besimz1]

These are the dump files.
Note: I did something that made the pc work normally for a while, I tried to put the ram in each of the slots(same results in both) so I turned it on without any ram and then put the ram in one of the slots. The pc functioned normally for about 3 days then the blue screen reappeared ,but now apparently the pc lasts a while.

 

[Mark56]

Not wise to insert a RAM module when the PC is on, that could badly damage the module, sounds like you have been lucky.

The minidumps come up with a number of issues, first I would run the manufacturers test on your hard drive, follow this guide bellow.

You should then use the Avast removal tool to clear out all traces of it and then download and install MSE, much better antiivirus and it is free. Make sure you choose the correct version for your OS and bit rate

http://www.avast.com/uninstall-utility
http://www.microsoft.com/security_essentials/support.aspx?mkt=en-us

You should also update drivers for your Video card, HD Audio and check for updates to Real Player.

The errors you have can be related to the memory but after the tests you have done I would leave that alone for now. The faults are most likely out of date/incompatible drivers or a failing hard drive. At the earliest opportunity I would back up all your important files.

Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.

http://www.isoimageburner.com/



ExcelStor: http://www.excelstor.com/eng/support.php?sub_id=3

Hitachi/IBM: http://www.hitachigst.com/support/downloads/

Samsung: http://www.samsung.com/global/business/hdd/support/utilities/Support_HUTIL.html

Toshiba: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities

Seagate, Maxtor & Quantum:http://www.seagate.com/www/en-us/support/downloads

Western Digital:http://support.wdc.com/product/download.asp?lang=en